Once a mobile strategy is put in place, solution providers need to decide who will ultimately own that device. The conversation gets trickier as BYOD becomes more prevalent, Hedden said. Local laws complicate the BYOD issue, he added, because solution providers might not be allowed to put agents on phones they don't own. However, they need to take a look at what steps would be taken if there was a problem related to the mobile devices, such as a security breach on the network, and who would be responsible for next steps. MSPs in particular need to be involved in the conversation, Hedden said, because they are clients' first call when problems pop up.