25 Telling Talking Points From John Chambers

On Cisco's Supply Chain Crisis

I want to apologize for the lead times last year and communications with the partners. We clearly hurt them and hurt ourselves and hurt our customers, and it look us too long to fix it. But if you look now, all the lead times, with very few exceptions, are within range where we want it, and we've got a different process that, while there will occasionally be bumps during the year or surprises from a supplier, I think you'll watch us handle it differently. We didn't just handle the transaction, we had a systemic issue. Did we make a mistake? Absolutely. Did it take us too long to fix it? Absolutely.


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