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20 Notable UC And Video Products To Keep An Eye On

By Chad Berndtson CRN
4:00 PM ET Thu. Mar. 29, 2012
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CallCopy cc: Discover

CallCopy's cc: Discover, which the company presented at Enterprise Connect, is a workforce optimization software suite that covers call recording, quality management, agent coaching, enhanced reporting, speech analytics, agent screen capture, performance management, customer satisfaction surveys, workforce management and desktop analytics. CallCopy also provides an API to encourage third-party development and systems integration with its software tools.

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