20 Notable Communications Infrastructure Products To Keep An Eye On


Fonolo

Fonolo won this year's Best of Enterprise Connect Award -- a prestigious honor for the emerging cloud-based services vendor. With a tag line that urges customers to "put a new face on your call center," Fonolo offers cloud-based visual dialing functions that shorten the distance between callers and the correct agents and remove steps such as navigating phone menus and waiting through lengthy hold times. Starter packages are about $99 a month for up to 10 agents, with pricing increasing as customers add functions -- everything mobile interface to virtual queuing -- and agents.

 



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