The Other Kind Of Technical
Jay Wessel (pictured) is the Celtics' vice president of technology, responsible for overseeing the IT infrastructure that supports the team's offices and headquarters. Wessel, alongside with Framingham, Mass.-based solution provider Harbor Networks, upgraded the office's legacy Avaya system to ShoreTel's in August.
Wessel said the biggest advantage of using ShoreTel's UC solutions is that they're simple, particularly with the ShoreWare Director Web-based management console.
"This is the ShoreWare Director which is the one tool that manages all the features of the system," Wessel explained. "So we add users, add groups, change voicemail flows. ... It's all in this one app that runs on the ShoreWare server, and it's been very easy to maintain."