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AT&T Getting Heat Over Phone Unlocking Policy

AT&T customers are disputing the carrier's insistence that it's fair and open in its policy for allowing customers to unlock their phones once they've finished their contracts.

"It’s a straightforward policy, and we aim to make the unlocking process as easy as possible. So, why all the recent hullabaloo?" Joan Marsh, AT&T vice president of federal regulatory, said in a recent blog post.

Several apparent AT&T customers disputed Marsh's claims in comments on her blog post. "You guys refused to unlock my iPhone 4 until after my contract term expired, and even then, it took four tries to get someone who actually didn’t tell me that you can’t unlock it," said one irate poster.