Cisco expanded Jabber, its presence-, voice- and video-loaded UC application, with a new feature called Jabber Guest.
Based on Expressway's security functionality, Jabber Guest lets users grant access to their own corporate communicate platforms to people outside their organization, like a client or business partner. Jabber Guest also lets users send a link to outside participants via their website, inviting those participants to join a two-way video call.
Cisco said Jabber Guest was built largely with customer service or contact center representatives in mind. A customer service agent, for instance, could use Jabber to deploy video chats with consumers directly over his or her company's website, and then ask those consumers to physically show him or her what the issue might be.