To ensure everything went off without a hitch, Avaya had a big team on-site in Sochi, providing 24/7 monitoring and support.
In addition to a select group of Avaya solution providers based in Russia, Avaya had 21 operational staff members and 19 support staff members on-site during the games. Avaya rotated its staff based on two 12-hour shifts.
"It's been a magnificent achievement," said Thompson. "When I first came to Sochi in July 2012, this was very much just a building site. And when you look at that compared to what's here now, and to have sat in the opening ceremony ... it makes us very proud."