CEO: Barry O'Sullivan
Anybody who's ever sought help from a call or contact center knows that the experience can sometimes be, well, painful. But Barry O'Sullivan, a former Cisco executive, is looking to change all that through Altocloud, a new startup he launched this year.
The aim of Altocloud is to revolutionize the contact center experience through a cloud-based contextual communications platform. In an interview with CRN, O'Sullivan said the platform works by using realtime data analytics to track how customers interact with a business' website, mobile app or social media channels. The platform hands off that data to a business' contact center agents so they can create a more personalized and effective experience for that user.
Before Altocloud, O'Sullivan spent 10 years heading up Cisco's collaboration and unified communications (UC) business.