Channel partners that CRN interviewed for this head-to-head sell both Symantec and McAfee products and remain vendor-agnostic for their clients. Symantec's channel partners tell CRN that McAfee's program is less complex and in many cases provides higher margins. Symantec's channel model is more complicated in that it provides multiple ways of registering opportunities, according to one solution provider who requested anonymity. Instead of offering margins up front, Symantec gives rebates on the back end when a deal is closed. Robert Anderson, a principal at New York City-based ingenuIT, said Symantec and McAfee will not give smaller partners the same attention they could get from endpoint security vendors struggling to gain market share. Smaller endpoint providers usually are there to provide more support, he said.
Partners interviewed by CRN said McAfee's program was more profitable. Changes to Symantec's sales model remain unclear.