6. Chief Information Officer
CIOs are often in charge of system administrators that provide ongoing maintenance to systems, workstations and other devices in the organization. Availability is a big concern of CIOs, Wong said. Applications need to be running at peak performance during heavy use times. Security assessments that provide information about system configuration errors and vulnerabilities are meaningful to the CIO, according to Wong. Metrics that provide the status of system configuration weaknesses, antivirus and patching are important. System components that provide features that increase risk but are rarely used by employees can be another important data point for the CIO.