5 Key Symantec Channel Program Changes


3. Some Partners To Face Technical Review Board

A Technical Panel Review is required for certain areas that have complex solutions, Symantec said. The company said the panel will provide an objective assessment of the technical skill of partner staff to confirm the partner’s industry knowledge and ability to support a variety of customer challenges. The panel is comprised of "Symantec subject matter experts," a Symantec spokesperson told CRN. Expert level partners are measured quarterly on different components of Expert Competency Validation. Partners will need to re-validate if they fall deficient in quarterly measures for more than two quarters, Symantec said.

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