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2007 CRN Channel Champions: Storage
12:00 AM EDT Mon. May. 07, 2007
From the May 07, 2007 issue of CRN
Page 1 of 4
Of the 17 technical and channel program criteria used in the survey, Seagate scored first place in 16. That made the vendor the overall 2007 CRN Channel Champion for server-class hard drives with a score of 74.6. Hitachi Global Storage was second with 68.9, and Fujitsu finished third with 66.4.
The only subcategory in which Seagate did not come out on top was services attach rate, where it came in second place with a score of 48.4 vs. Hitachi's 48.9.
On the technical criteria, Seagate's overall satisfaction rating of 89.2 came in 7.5 points ahead of the nearest competitor, Hitachi, and 8.5 points ahead of Fujitsu.
Seagate's largest margin of victory in the technical criteria was for product quality and reliability, for which it earned a 102.4 score, nearly 12 points higher than second-place Hitachi, which earned a 90.9 rating.
Some solution providers believe that Seagate's reliability is worth paying a premium.
"I've seen failure rates twice as high as Seagate's with some other brands," said Mike Baker, chief consultant at Pegasus Computer Consultants, a solution provider in Murphy, Texas. "We're a small shop and sometimes pay a 10 percent premium for the Seagate drives, but the long-term reliability and fewer support issues make it worthwhile," he said.
For channel program and support criteria, Seagate came out less on top but was on top nonetheless. Its overall satisfaction rating of 74.7 was 4.3 points ahead of second-place Hitachi and 6.7 points ahead of third-place Fujitsu.
"Seagate gives us a lot of support," said Jean Shih, president of Amax, a builder of custom systems, servers and storage appliances in Fremont, Calif. "Seagate's field engineers will come out to us when we have a problem, and Seagate funds help sponsor us at trade shows and events," he said.
Solution providers also rated Seagate most favorably from a financial perspective. The vendor's first place score of 74.6 was 5.5 points higher than Hitachi and more than 8 points higher than Fujitsu.
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