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Gateway Desktops Top Customer Satisfaction Poll for Fourth Consecutive Quarter
For the past four reporting periods, Gateway's mean satisfaction rating is significantly higher than the industry average
IRVINE, Calif., Sept. 12 /PRNewswire-FirstCall/ -- Gateway, Inc. GTW today announced that it has earned the leading rank in Technology Business Research's (TBR) Corporate IT Buying Behavior and Customer Satisfaction Study for Corporate Desktops in the second quarter of 2007. This is the fourth consecutive quarter that Gateway has occupied TBR's top spot for desktops. The company was also ranked number one in customer satisfaction for its corporate notebooks for the last three quarters. Gateway's success can be attributed to its unique approach to customer care and quality, which includes 100 percent North American-based technical support. For the past year, Gateway's mean satisfaction rating has been significantly higher than the industry average. The company dominates the competitive field in phone support and ease of doing business. The latter is an area where other player's scores are softening due to higher customer expectations. Gateway's customer loyalty improved substantially and it received high scores in value, hardware quality and reliability as well as delivery and repair time. "Gateway shows no signs of compromise," said Julie Perron, Technology Business Research manager of primary research. "Historically, it has made the most substantial progress and has moved steadily to industry leading status in less than two years. Gateway's satisfaction positions for phone support and ease of doing business continue to set the pace for the industry, which have traditionally been difficult areas to build a stellar reputation." About Gateway Since its founding in 1985, Irvine, Calif.-based Gateway GTW has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the fourth largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com for more information. Source: Gateway, Inc.
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