 |
Annual Report Card Awards 2005
2005 Network Color Laser Printers
| Criteria |
Derived Importance (%) |
Imp. Ratings (Avg. = 1) |
Xerox |
HP |
Oki Data |
Lexmark |
Average |
| Product quality/reliability |
6.0% |
1.17 |
84 |
78 |
76 |
76 |
79 |
| Richness of features/functionality |
5.2% |
1.01 |
79 |
75 |
71 |
73 |
75 |
| Technical innovation |
4.9% |
0.96 |
81 |
74 |
69 |
70 |
73 |
| Compatibility & Ease of Integration |
5.5% |
1.07 |
80 |
78 |
73 |
74 |
76 |
| Product Innovation category |
21.5% |
|
81 |
76 |
72 |
73 |
76 |
| Pre sales Support |
4.7% |
0.91 |
74 |
69 |
64 |
65 |
68 |
| Post sales Support |
5.2% |
1.02 |
74 |
67 |
67 |
65 |
68 |
| Quality of technical Support |
5.5% |
1.08 |
76 |
70 |
70 |
65 |
70 |
| Marketing Support |
4.5% |
0.88 |
74 |
62 |
61 |
62 |
65 |
| Support category |
19.9% |
|
74 |
67 |
66 |
64 |
68 |
| Partner portal |
4.9% |
0.95 |
75 |
65 |
64 |
64 |
67 |
| Sales partnering |
4.6% |
0.91 |
72 |
60 |
63 |
61 |
64 |
| Solution provider program |
4.6% |
0.91 |
68 |
66 |
66 |
63 |
66 |
| Communication |
4.7% |
0.92 |
72 |
65 |
60 |
62 |
65 |
| Manages channel conflict |
5.5% |
1.08 |
64 |
53 |
61 |
60 |
59 |
| Revenue/Profit potential |
5.4% |
1.06 |
64 |
60 |
61 |
69 |
63 |
| Ease of doing business |
5.4% |
1.06 |
74 |
64 |
70 |
66 |
69 |
| Partnership category |
35.2% |
|
70 |
62 |
63 |
64 |
65 |
| Loyalty |
23.4% |
4.58 |
80 |
78 |
72 |
59 |
72 |
| Weighted Total including Loyalty |
|
|
75 |
70 |
68 |
65 |
70 |
| Key |
| Product Innovation Scores |
| Support Scores |
| Partnership Scores |
Importance rating: Solution Providers rated importance of 15 criteria, plus loyalty, in the Annual Report Card survey. Ratings from survey participants are reported as an index to the average category importance score, with 1 designating average.
|
| Derived importance: Upon rating importance, weights were applied to each of the 15 criteria, plus loyalty, based on the results of a regression analysis. |
2005 Annual Report Card Home Page
Methodology
|
|
