Annual Report Card Loyalty Rankings

Annual Report Card Loyalty Ranks and Scores: 2003 to 2006
Advanced Desktops and Workstations	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
IBM	2	79	N/A	N/A	1*	71	3	64
HP	1	80	1	70	1*	71	2	71
Gateway	4	69	3	61	N/A	N/A	N/A	N/A
Lenovo (IBM '01 to '04)	3	73	1	73	N/A	N/A	N/A	N/A
Category Average		75		64		65		66

Client & Server Processors	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Intel	1	89	1	88	1	88	1	86
AMD	2	82	2	77	2	69	2	78
Category Average		86		83		79		82

Entry-Level Servers	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
HP	1	85	2*	77	2	70	1	75
IBM	2 *	80	2*	77	1	79	2	68
Sun	2 *	80	1	79	3	65	3	62
Category Average		82		73		66		63

Midrange Servers	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
HP High-end HP ProLiant	1	89	3	78	3	71	4	77
IBM System I (i5/iseries)	2	88	1	90	1	90	1	90
IBM System P (p5/pseries)	3	84	2	83	2	80	2	82
"HP 9000, Integrity, Alpha (HP Unix/RISC 2004-2005)"	4	81	4	77	4	67	N/A	N/A
Sun	5	79	N/A	N/A	N/A	N/A	3	81
Category Average		84		82		77		82

Mobile Computers	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
HP	1	84	2	75	2	66	2	69
Toshiba	2	78	5	58	4	56	3	61
Gateway	4	72	3	60	N/A	N/A	N/A	N/A
Lenovo (IBM in '03 and '04)	3	77	1	77	1	71	1	72
Category Average		78		66		63		63

Data Networking	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Cisco	1	89	2	77	1	81	1	76
HP ProCurve (HP '03 - '04)	3	81	1	78	5	60	4	65
Enterasys	2	83	6	58	4	65	6	61
Alcatel	4	80	N/A	N/A	N/A	N/A	5	64
Linksys	5	75	N/A	N/A	N/A	N/A	N/A	N/A
NETGEAR	6 *	72	7	53	N/A	N/A	N/A	N/A
3Com	6 *	72	4*	66	3	69	2	67
Juniper	8	68	3	71	N/A	N/A	N/A	N/A
Category Average		77		67		70		67

Voice Over IP/Voice Communications	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Cisco	1	85	1	82	**	**	**	**
Alcatel	4	76	N/A	**	**	**	**	**
3Com	3	77	3	69	**	**	**	**
Avaya	2	81	N/A	**	**	**	**	**
Category Average		80		73		**		**

Business Class Wireless LANs	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Cisco	1	84	1	84	1	78	1	83
Linksys	3	76	N/A	N/A	N/A	N/A	N/A	N/A
HP ProCurve (HP in '04)	2	77	2	69	3	63	N/A	N/A
D-Link	4	74	4	60	2	65	2	66
NETGEAR	6	69	5	58	5	54	4	59
3Com	5	70	N/A	N/A	N/A	N/A	N/A	N/A
Category Average		75		66		64		67

Security Appliances	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
SonicWALL	1	90	1	84	1	83	**	**
Cisco	2	85	3	74	N/A	N/A	**	**
Juniper	3	80	N/A	N/A	N/A	N/A	**	**
Trend Micro	4 *	77	5	66	N/A	N/A	**	**
Watchguard	4 *	77	2	77	2	66	**	**
Check Point	6	74	4	73	N/A	N/A	**	**
Symantec	7	71	6	65	3	61	**	**
McAfee	8	67	7	61	N/A	N/A	**	**
Category Average		78		71		70		**

Server Operating Systems	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Novell Open Enterprise Server (Netware in '05)	1	83	2*	76	2*	73	5	66
Novell SUSE	2 *	81	5	67	2*	73	N/A	N/A
Microsoft Windows Server 2003 (all Mcrsft: '01 to '04)	2 *	81	1	81	1	79	1	81
Microsoft Windows Small Biz Server 2003	4	79	2*	76	N/A	N/A	N/A	N/A
SCO	5	78	4	73	5	55	4	71
Category Average		81		75		69		74

Data and Information Management Software	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
IBM	1	83	2	78	2	78	2	79
Microsoft	2	80	1	83	1	81	1	83
Sybase	3 *	77	4	65	3	62	N/A	N/A
Oracle	3 *	77	3	74	4	56	3	66
Category Average		79		75		69		76

Storage Management Software	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
IBM Tivoli	1 *	83	1	82	1	78	2*	70
HP	1 *	83	3*	65	4	64	1	73
Symantec (Veritas in '05)	3 *	73	3*	65	2	72	2*	70
EMC	3 *	73	2	67	3	65	5*	65
Computer Associates	5	70	N/A	N/A	5	62	5*	65
Category Average		76		70		68		69

Infrastructure and Integration Software	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
IBM	1	84	1*	81	2	80	3	73
Microsoft	2 *	79	1*	81	1	83	2	75
BEA	2 *	79	4	52	4	48	5	61
Oracle	4	77	3	70	3	62	4	63
Category Average		80		71		68		70

Security Software	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Cisco	2	81	2	73	1	80	N/A	N/A
Trend Micro	1	83	1	74	2	71	N/A	N/A
McAfee	4 *	73	5	64	5	65	3	65
Juniper	4 *	73	N/A	N/A	N/A	N/A	N/A	N/A
Check Point	3	77	3	71	6	61	2	68
Symantec	6	72	4	67	4	66	1	71
Computer Associates	7	69	6	58	3	69	4	59
Category Average		75		68		68		66

Business Software	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Microsoft Business Solutions	2	80	1	79	**	**	**	**
Oracle	1	82	2	76	**	**	**	**
Business Objects	4	72	3	69	**	**	**	**
Hyperion	3	75	N/A	N/A	**	**	**	**
Category Average		77		75		**		**

Enterprise Disk Drives	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Western Digital	1 *	82
Seagate	1 *	82	1	70	1	72	1	76
Fujitsu	4	78	3	50	4	53	3	63
Hitachi Global Storage Technologies	4	70	N/A	N/A	3	60	N/A	N/A
Category Average		78		60		64		70

Network Storage	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Network Appliance	1	85	N/A	N/A	N/A	N/A	N/A	N/A
HP	2	84	1	80	2	75	3	70
IBM	3	80	2	78	1	82	1	79
Hitachi Data Systems	4	75	3	69	4	64	4	64
EMC	5 *	71	4	67	3	63	2	72
Sun	5 *	71	N/A	N/A	N/A	N/A	5	63
Category Average		78		73		71		70

Display Technology	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Samsung	1	84	1	85	1	80	1	81
NEC Display Solutions (NEC/Mitsubishi '01 to '04)	2	80	2*	71	2	74	2*	73
ViewSonic	3	79	2*	71	3	64	2*	73
Sony	4	70	4	50	4	52	7	52
Category Average		78		69		68		66

Network Color Printers	Loyalty Rank 2006	Loyalty Rating 2006	Loyalty Rank 2005	Loyalty Rating 2005	Loyalty Rank 2004	Loyalty Rating 2004	Loyalty Rank 2003	Loyalty Rating 2003
Ricoh	3	83	N/A	N/A	N/A	N/A	N/A	N/A
Xerox	1 *	84	1	80	1	80	1	80
HP	1 *	84	2	78	2	71	2	68
Lexmark	5	78	4	59	5	52	4	61
Oki Data	4	81	3	72	3	68	N/A	N/A
Konica/ Minolta	6	72	N/A	N/A	4	63	3	64
Category Average		80		72		67		68

Total average (of ARC overall scores)		79		71		68		69


KEY:
* Tie
** Category did not exist
N/A (vendor not included)

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Annual Report CardLoyalty Ranks and Scores: 2003 to 2006

Annual Report Card
Loyalty Ranks and Scores: 2003 to 2006