Annual Report Card Awards 2006
2006 Advanced Desktops and Workstations
Criteria Derived Importance (%) Imp. Ratings (Avg. = 1) IBM HP Gateway Lenovo Average
Product quality/reliability 5.5% 1.14 76 74 74 72 74
Richness of features/functionality 4.8% 0.99 72 71 70 69 70
Technical innovation 4.7% 0.98 72 71 66 65 68
Compatibility & Ease of Integration 5.0% 1.04 73 69 71 69 71
Product Innovation Average 20.1% 73 71 70 68 71
Pre sales support 4.6% 0.95 68 65 65 59 64
Post sales support 4.9% 1.01 69 67 64 63 66
Quality of technical support 5.1% 1.05 72 64 62 63 65
Marketing support 4.2% 0.87 63 62 57 56 59
Support Average 18.8% 68 65 62 60 64
Partner portal 4.6% 0.95 64 59 55 56 59
Services engagement opportunity 4.5% 0.92 59 60 55 54 57
Solution provider program 4.4% 0.92 67 61 61 59 62
Communication 4.8% 0.99 64 59 63 59 61
Channel conflict 5.1% 1.06 60 58 64 58 60
Revenue/Profit potential 5.1% 1.06 63 61 60 61 61
Ease of doing business 5.2% 1.07 65 63 62 60 62
Partnership Average 33.7% 63 60 60 58 60
Proactively recommend to a customer 7.0% 1.14 76 80 66 70 73
Likelihood to recommend to a peer/friend 7.3% 1.19 78 81 70 72 75
Likelihood to remain a partner 6.1% 0.98 88 86 78 82 83
Deserve loyalty 6.9% 1.12 72 73 64 67 69
Loyalty Average 27.5% 79 80 69 73 75
Weighted Total including Loyalty 70 69 65 65 67
Next Category
Key
Product Innovation Scores
Support Scores
Partnership Scores
Loyalty Scores
Importance rating: Solution Providers rated importance of 15 criteria, plus loyalty, in the Annual Report Card survey. Ratings from survey participants are reported as an index to the average category importance score, with 1 designating average.
Derived importance: Upon rating importance, weights were applied to each of the 15 criteria, plus loyalty, based on the results of a regression analysis.

2006 Annual Report Card Home Page



 

ADVERTISEMENT




CHANNEL SERVICES >>