Annual Report Card Awards 2006
2006 Business Class Wireless LANs
Criteria Derived Importance (%) Imp. Ratings (Avg. = 1) Cisco Linksys HP ProCurve D-Link NETGEAR 3Com Average
Product quality/reliability 3.9% 1.16 74 75 76 70 70 67 72
Richness of features/functionality 3.5% 1.05 70 75 70 66 66 69 70
Technical innovation 3.3% 1.00 70 73 71 66 64 67 69
Compatibility & Ease of Integration 3.7% 1.09 69 75 72 73 70 69 71
Product Innovation Average 14.4% 71 75 72 69 68 68 70
Pre sales support 3.2% 0.95 65 71 70 67 62 57 65
Post sales support 3.3% 1.00 65 70 69 64 60 53 64
Quality of technical support 3.7% 1.09 69 69 72 66 66 58 67
Marketing support 2.9% 0.87 62 67 67 57 57 53 60
Support Average 13.1% 65 69 70 63 61 55 64
Partner portal 3.1% 0.92 60 71 66 61 58 60 63
Services engagement opportunity 3.1% 0.91 68 70 63 55 57 52 61
Solution provider program 3.0% 0.91 65 70 65 67 62 61 65
Communication 3.2% 0.96 67 68 68 62 62 54 63
Channel conflict 3.4% 1.03 64 65 64 62 64 61 63
Revenue/Profit potential 3.4% 1.01 65 69 66 63 62 63 65
Ease of doing business 3.5% 1.06 64 74 69 68 67 62 67
Partnership Average 22.7% 65 70 66 63 62 59 64
Proactively recommend to a customer 13.4% 2.32 84 70 73 68 62 69 71
Likelihood to recommend to a peer/friend 13.5% 2.35 86 76 74 74 69 73 75
Likelihood to remain a partner 11.6% 1.96 91 83 83 80 76 77 82
Deserve loyalty 11.3% 1.91 76 76 78 72 68 61 72
Loyalty Average 49.8% 84 76 77 74 69 70 75
Weighted Total including Loyalty 76 74 73 69 66 65 70
Next Category
Key
Product Innovation Scores
Support Scores
Partnership Scores
Loyalty Scores
Importance rating: Solution Providers rated importance of 15 criteria, plus loyalty, in the Annual Report Card survey. Ratings from survey participants are reported as an index to the average category importance score, with 1 designating average.
Derived importance: Upon rating importance, weights were applied to each of the 15 criteria, plus loyalty, based on the results of a regression analysis.

2006 Annual Report Card Home Page



 

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