Annual Report Card Awards 2006
2006 Security Appliances
Criteria Derived Importance (%) Imp. Ratings (Avg. = 1) SonicWALL Cisco Juniper Trend Micro Watchguard Check Point Symantec McAfee Average
Product quality/reliability 4.4% 1.13 82 81 81 75 76 74 66 61 75
Richness of features/functionality 4.0% 1.03 80 78 80 72 73 73 66 61 73
Technical innovation 3.9% 1.01 81 78 75 71 71 71 66 59 72
Compatibility & Ease of Integration 4.1% 1.06 80 78 76 72 74 71 64 61 72
Product Innovation Average 16.5% 81 79 78 72 74 72 65 60 73
Pre sales support 3.7% 0.95 74 73 62 67 64 66 62 59 66
Post sales support 4.0% 1.03 76 75 65 67 64 61 60 58 66
Quality of technical support 4.3% 1.09 69 78 72 70 63 65 66 60 68
Marketing support 3.3% 0.85 72 70 59 64 60 54 55 59 62
Support Average 15.3% 73 74 64 67 63 61 61 59 65
Partner portal 3.6% 0.93 73 71 63 66 64 64 57 57 64
Services engagement opportunity 3.6% 0.93 75 75 60 61 59 59 56 55 62
Solution provider program 3.6% 0.93 76 75 63 65 61 61 59 57 65
Communication 3.8% 0.98 73 74 59 65 64 59 60 56 64
Channel conflict 4.1% 1.05 73 77 66 65 69 65 61 59 67
Revenue/Profit potential 3.8% 0.98 77 77 67 66 63 62 63 58 67
Ease of doing business 4.1% 1.04 80 74 66 73 67 64 61 60 68
Partnership Average 26.6% 75 74 63 66 64 62 60 57 65
Proactively recommend to a customer 10.9% 1.84 87 83 78 73 72 72 70 62 75
Likelihood to recommend to a peer/friend 11.2% 1.89 93 86 81 77 79 75 71 64 78
Likelihood to remain a partner 9.7% 1.61 96 91 86 84 84 82 76 78 85
Deserve loyalty 9.8% 1.63 84 79 75 75 73 68 66 63 73
Loyalty Average 41.6% 90 85 80 77 77 74 71 67 78
Weighted Total including Loyalty 82 79 73 72 71 69 66 62 72
Next Category
Key
Product Innovation Scores
Support Scores
Partnership Scores
Loyalty Scores
Importance rating: Solution Providers rated importance of 15 criteria, plus loyalty, in the Annual Report Card survey. Ratings from survey participants are reported as an index to the average category importance score, with 1 designating average.
Derived importance: Upon rating importance, weights were applied to each of the 15 criteria, plus loyalty, based on the results of a regression analysis.

2006 Annual Report Card Home Page



 

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