Annual Report Card Awards 2006
2006 Voice Over IP/Voice Communications
Criteria Derived Importance (%) Imp. Ratings (Avg. = 1) Cisco Alcatel 3Com Avaya Average
Product quality/reliability 6.6% 1.14 80 73 74 67 74
Richness of features/functionality 5.9% 1.03 77 73 69 77 74
Technical innovation 5.9% 1.02 80 75 69 70 74
Compatibility & Ease of Integration 5.9% 1.03 75 67 75 62 70
Product Innovation Average 24.3% 78 72 72 69 73
Pre sales support 5.4% 0.93 74 65 56 51 61
Post sales support 5.8% 1.00 73 68 53 40 59
Quality of technical support 6.2% 1.08 76 67 54 51 62
Marketing support 5.1% 0.89 71 60 44 48 56
Support Average 22.5% 74 65 52 48 60
Partner portal 5.3% 0.92 69 62 58 47 59
Services engagement opportunity 5.2% 0.90 74 65 49 38 57
Solution provider program 5.3% 0.92 75 65 54 48 60
Communication 5.6% 0.97 73 59 52 46 58
Channel conflict 6.1% 1.06 75 70 62 44 62
Revenue/Profit potential 6.1% 1.06 73 66 64 55 65
Ease of doing business 6.0% 1.04 75 62 55 43 59
Partnership Average 39.5% 73 64 56 46 60
Proactively recommend to a customer 3.8% 0.59 87 73 80 85 81
Likelihood to recommend to a peer/friend 3.9% 0.60 85 76 87 88 84
Likelihood to remain a partner 3.6% 0.57 90 83 83 91 87
Deserve loyalty 2.4% 0.37 79 73 58 59 67
Loyalty Average 13.7% 85 76 77 81 80
Weighted Total including Loyalty 76 68 62 57 66
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Key
Product Innovation Scores
Support Scores
Partnership Scores
Loyalty Scores
Importance rating: Solution Providers rated importance of 15 criteria, plus loyalty, in the Annual Report Card survey. Ratings from survey participants are reported as an index to the average category importance score, with 1 designating average.
Derived importance: Upon rating importance, weights were applied to each of the 15 criteria, plus loyalty, based on the results of a regression analysis.

2006 Annual Report Card Home Page



 

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