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2007 Annual Report Cards: Data and Information Management Software

VARBusiness' Annual Report Cards assess solution provider satisfaction with their vendor partners. Thousands of interviews were conducted in which solution providers rated their own vendors on eighteen specific criteria, in fifteen technology categories.

< < Previous Category ARC Home Next Category> >
Criteria Importance* Oracle Microsoft IBM
Quality and Reliability 1.15 77 71 68
Richness of Product Features / Functionality 1.06 81 72 65
Technical Innovation 1.05 80 70 65
Compatibility & Ease of Integration 1.06 73 71 65
Marketability 1.03 72 67 62
Services Opportunity 1.03 68 66 65
Sales Support 0.94 63 60 64
Maintenance Support 0.99 66 65 66
Quality of Field Management 0.91 62 56 64
Market Support 0.96 64 65 63
Training 0.94 65 65 61
Partner portal 0.86 59 65 60
Solution provider program 0.95 62 64 61
Communication 0.96 61 62 63
Manages Channel Conflict 0.97 56 55 64
Revenue & Profit Potential 1.07 68 62 61
ROI (Return on Investment) 1.03 66 63 59
Ease of doing business 1.05 59 62 61
Weighted Total   67 65 63


Key:
## Highest score in category
## Lowest score in category
Product Innovation Scores
Support Scores
Partnership Scores
Importance*: Solution Providers rated the importance of each criteria. Ratings are reported as an index to the average category importance score, with 1 designating average importance.

2007 Annual Report Card Home Page

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