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2008 ARC: Networking Infrastructure - Enterprise LAN and Voice

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Criteria Importance* Cisco Juniper Enterasys HP ProCurve Alcatel-Lucent
Product Quality and Reliability 1.12 94 89 85 85 80
Richness of Product Features/Functionality 1.03 85 78 78 70 72
Product Technical Innovation 1.01 82 79 78 68 68
Product Compatibility & Ease of Integration 1.05 83 83 77 74 68
Marketability 0.99 83 73 58 64 58
Services Opportunity 0.99 77 71 64 59 60
Product Innovation Average -- 84 79 73 70 67
Pre-Sales Support 1.00 76 76 76 63 63
Post-Sales Support 1.04 80 76 74 71 63
Quality of Field Management 0.95 72 67 67 60 58
Marketing Support 0.91 68 64 51 53 54
Training 0.96 71 71 66 56 57
Support Average -- 73 71 67 61 59
Partner Portal 0.89 65 65 54 48 51
Solution Provider Program 0.92 70 67 60 57 54
Communication 1.00 75 75 75 62 61
Manages Channel Conflict 0.98 73 68 66 58 63
Revenue and Profit Potential 1.09 81 80 78 72 69
Return On Investment 1.01 76 77 72 68 60
Ease of Doing Business 1.06 73 79 75 66 62
Partnership Average -- 73 73 69 62 60
Weighted Total -- 77 74 70 64 62
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Key:
## Highest score in category
## Lowest score in category
Product Innovation Scores
Support Scores
Partnership Scores
*Importance: Solution Providers rated the importance of each criteria. Ratings are reported as an index to the average category importance score, with 1 designating average importance.

2008 ARC Home Page

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