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CoreDial- Selling Contact Center Technology in Non-Traditional Settings

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Remember that classic advertising campaign? We all know about the person making the call, but what about the person on the other end? That ringing of the phone could easily be mistaken for the ringing of a cash register.

The global contact center software market is projected to grow from $16.3 billion in 2018 to $47.8 billion in 2025, according to Grand View Research. That’s a 17.6 percent compound annual growth rate.

Why is the global contact center market soaring?

• Rapid technological advancements in CRM systems
• Integration of machine learning and AI
• Business process automation
• Interactive voice responsive
• Automatic call distribution software

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