Between Round Rock And A Hard Place

Paul's, from the popular Wizbang blog,

"This week's battle" is more anecdotal evidence that Dell has grown too fast to provide adequate customer service - even after the company has spent months publicly vowing it would change that perception. It's worth reading in its entirety.

The comments section of that blog post is a rich read as well, including this:

Cindy Shaw, an analyst with Moors and Cabot, said last week that Dell's service and support issues are taking a bite out of the company's performance.

And Jeff Matthews writes this:

And blogger Average Joe has written a lengthy analysis of Dell's woes. While he might put too much emphasis on the end of the PC, he also sounds this note:

And, if Dell's customer service is as lacking as anecdotes suggest, its pricing just might not not be low enough to cover for it.