Jobs Admits MobileMe Snafu

"The e-mail, seen by Ars Technica, acknowledges MobileMe's flaws and what could have been done to better handle the launch. In addition to needing more time and testing, Jobs believes that Apple should have rolled MobileMe's services out slowly instead of launching it 'as a monolithic service.' For example, over-the-air iPhone syncing could have gone up initially, then web apps one by one (Mail, Calendar, etc.)," Ars Technica reported on its site on Monday evening.

"It was a mistake to launch MobileMe at the same time as iPhone 3G, iPhone 2.0 software and the App Store," Jobs said. "We all had more than enough to do, and MobileMe could have been delayed without consequence."

Jobs went on. "The MobileMe launch clearly demonstrates that we have more to learn about Internet services," he said.

In the weeks after its launch, Apple's MobileMe was plagued with problems with users being unable to access their accounts or finding messages gone missing.

The problem became so wide-spread that Apple posted a blog to its web site to keep MobileMe customers aware of the status of the problem and let them know as issues were resolved.