Web Support: The Good And The Ugly

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By way of comparison, the folks at Linksys seem to have gotten the whole "online support" thing just right. They have developed an applet--which you can find here--that does 98 percent of the work in setting up a Wi-Fi router.

Sure, it's not exactly rocket science. But with Linksys, there's no mess, no fuss and no Dell-like, aggravating online chats with someone 10,000 miles away.