Relieving The Burden of IT

Solution Provider
Northwest Computer Support, Tukwila, Wash.

Customer/Market
Apple Physical Therapy, a health-care provider in Tacoma, Wash.

Concept
APT operates 20-plus clinics in the Northwest and needed to streamline its growing IT administrative tasks.

Challenge
In light of stringent HIPAA requirements, managing desktops and auditing network access became particularly time-consuming for APT's IT director. As the company's head count continued to rise and the need to provide on-site technical support at each clinic grew, IT administration was becoming a real burden.

id
unit-1659132512259
type
Sponsored post

Solution
APT turned to Northwest Computer, which recommended and implemented ScriptLogic's Desktop Authority and other ScriptLogic components to simplify remote management. APT now has tools to monitor, manage and audit access to key network resources--including patient records and printers--and create customized reports. Tighter security ensures that confidential data is protected.

Key to Success
"I started receiving 65 help-desk calls per day. The partnership with Northwest afforded me exceptional consultative services and access to solutions that have drastically reduced those calls to less than five a day. It helped free up my time to focus on more pressing IT concerns."
--Tim Pierson, IT director, APT