MSPs Can Write Contracts To Avoid Constant Client Notices: Monjur Rep

‘You’re leaving yourself open to a lot of risk and taking on a lot of accountability for yourself,” Monjur’s Julia Fairchild says.

Solution providers focused on delivering technology products and services for customers may not put too much thought into the contracts they have customers sign, which may need to change frequently as artificial intelligence gains in popularity–or even due to more mundane updates by vendors.

MSP contracts can be such an afterthought that some haven’t updated them for 10 years, Julia Fairchild, an account executive with Southlake, Texas-based contracts-as-a-service platform provider Monjur, told a crowd of solution providers gathered for the XChange NexGen 2025 conference, hosted by CRN parent The Channel Company.

Even worse, some MSPs still operate on handshake deals, no contracts. “You’re leaving yourself open to a lot of risk and taking on a lot of accountability for yourself,” she said.

Monjur MSP Contracts

Dawn Sizer, CEO of Mechanicsburg, Pa.-based 3rd Element Consulting—an honoree on CRN’s 2025 MSP 500—told CRN in an interview that she is considering using the platform for the extra safety and protections promised around Monjur contracts.

The clarity in the Monjur contracts can help for client who “don’t understand what the product catalog is” or “maybe they don’t understand where your services stop before they’re going to get charged something extra,” Sizer said.

Monjur is on its way to 1,000 clients and has 300-plus vendors in its contract database for MSPs to quickly add language for each vendor’s services, terms and conditions, privacy policies and more, said Fairchild, who joined Monjur in May after about a year with CyberQP.

The Monjur pitch is that the legal team behind the platform has decades of experience working with MSPs and understand the channel’s jargon and areas of legal liability better than general business attorneys. Monjur contracts include language that can save the MSP from sending clients new contracts due to an update in a vendor’s product, waiting for the contract’s return and even spending time negotiating over the words in the contract.

The platform aims to prevent MSPs from having to send out daunting, 30-page master services agreements (MSAs) to clients before spending time on reviews and edits.

While most MSPs include waivers in their contracts denying responsibility for actions the technology vendor takes, “unfortunately, that’s not enough anymore,” Fairchild said. “You have to have unequivocal evidence that states who exactly you are not responsible for.”

The Monjur platform covers scopes of work (SoWs), data processing agreements, vendor risk protections and more. It integrates with quoting tools by ConnectWise, Kaseya and other MSP tools vendors.

The contracts are also updated as states and federal governments roll out new regulations around data processing and privacy laws, Fairchild said. In the last year-plus, Monjur has made more than 10 changes to its data processing agreement to keep up with changes.

The company also includes time with its legal team as part of MSPs’ monthly fee. That team can also represent the MSP in arbitration, litigation, mediation and other legal matters–but some of those services are outside the monthly fee and involves the attorneys’ hourly billing.

The company even has an AI assistant, Monjur Pilot, trained on the MSP’s contracts for help with negotiations and edits so that the MSP maintains its protections, Fairchild said.