Securing ‘Volatile’ Microsoft 365 Environments Is Major MSP Opportunity: Augmentt Exec

The security and management platform vendor is seeking to help MSPs with ‘covering every aspect’ of Microsoft 365, according to Augmentt sales head Chris Allen.

MSPs have major growth opportunities ahead when it comes to “covering every aspect” of security and management around ever-changing Microsoft 365 environments, an Augmentt executive said Monday.

Chris Allen, vice president of sales at Microsoft 365 security and management platform vendor Augmentt, spoke during a session at XChange March 2026, an event hosted by CRN parent The Channel Company this week in Orlando, Fla.

Speaking to an audience of MSP executives, Allen said that Augmentt has been built to help MSPs to more easily manage and protect the “ever-evolving and changing environment” of Microsoft.

“Microsoft is volatile and it changes [frequently], so we have to be able to pivot and be agile,” he said.

The potential for Augmentt to counteract some of the volatility of Microsoft 365 environments is an intriguing possibility, according to Andrew Trudgeon, CTO at DAGI, a London, Ontario-based MSP.

Without a doubt, managing and securing the constantly changing Microsoft 365 environment is an ongoing challenge, Trudgeon said.

“You try to do your best, and you think you do your best—and then you find something else,” he said.

Ultimately, “the [Microsoft] 365 environment is so layered, and Microsoft is always moving things,” Trudgeon said. “They update how the tenant works, how they label things.”

This issue of volatility is not one that existing platforms have been able to solve for MSPs, he said, noting that he has tried numerous different tools to address the problem.

Augmentt would appear to have capabilities for making the continual changes in Microsoft 365 “a lot easier to digest” for MSPs, Trudgeon said.

Ideally, “if you have someone like Augmentt, they’re on top of that on their back end,” he said. “And from what I can see on their screenshots, it looks like it’s a lot easier to use.”

All in all, Microsoft 365 is a broad platform that represents “an opportunity for growth, and you should be making sure that you’re covering every aspect of it,” Augmentt’s Allen said. “So when it comes to configuration hardening, 24/7 detection, the reporting—we cover all aspects of it.”

Reporting, in particular, is crucial since this is the way that MSPs can prove to their clients that real cybersecurity work is being done on their behalf, he said.

“As an MSP, I’m sure you get asked the question, ‘What are we paying you for?’” Allen said.

In other words, if everything is going well and there have been no breaches, a client may wonder if the MSP is actually performing any work, he noted. On the other hand, if there is a breach, then the client will inevitably ask the same question, Allen said.

“If you’re doing the work, you need to be able to convey the work that you’re doing” to the client, he said.