Kaseya’s DePalma: Autotask, IT Glue Platforms Are ‘Really Critical To Entire IT Complete Story’

CJ Fairfield

‘Especially IT Glue, your documentation tool, that’s going to integrate with all these things. This will speed up every single piece of process that you’re doing with your clients. We’re trying to make it as holistic as possible,’ says Michael DePalma, vice president of business development at Kaseya.


With offerings like IT Complete, IT Glue and Autotask, Kaseya is providing MSPs with a whole host of products and tools.

Michael DePalma (pictured), vice president of business development for North America at Miami-based Kaseya, spoke at the XChange August 2023 conference, hosted by CRN parent The Channel Company in Nashville, Tenn., this week to tell MSPs about the suite of offerings Kaseya/ Datto has to offer.

One major aspect the company is focusing on is offering more around compliance.

“Compliance is a big opportunity for the channel,” he said. “As annoying as regulations are, and I know that none of these regulations are stopping any of these criminals from getting in or even helping to catch [them], what they’re doing is they’re shifting the burden over to the small business. So as a managed service provider to be able to come in and say, ‘Hey, now shift that over to me, I can make sure that you’re compliant’… there’s a lot of revenue to be generated by that.”

[RELATED: ScalePad’s Eric Torres: Compliance As A Service Is The Next Wave]

But the IT operations side is where Kaseya’s Autotask and IT Glue platforms are “really critical” to an MSP’s “entire IT Complete story.”

Autotask is a PSA platform, IT Glue is IT documentation software and IT Complete is the all-encompassing suite of Kaseya/Datto products purpose-built for MSPs.

“Especially IT Glue, your documentation tool, that’s going to integrate with all these things,” DePalma said. “This will speed up every single piece of process that you’re doing with your clients. We’re trying to make it as holistic as possible.”

And Kaseya is making strides with Microsoft Azure as well with the unveiling of Datto Continuity for Microsoft Azure, which is a business continuity and disaster recovery offering.

DePalma remembers talking to MSPs five to seven years ago about why they should back up Microsoft 365, “and the No. 1 reason that folks weren’t adopting it was because they said their clients don’t need to back up their Microsoft 365,” he said. “Now that seems like a million years ago. The fact that we open up their SLA and their agreements and actually encourage them to have third-party backups, we’re in the same space with Microsoft Azure right now.”

He said it’s the same look and feel as a Datto series device with the same interface and backup that lives in the tenant within Azure and is subsequently sent off to two data centers. The offering will have screenshot verification and virtualization capabilities as well.

“Your clients need it whether it’s because they understand the backup if it’s on-premises, whether it’s the compliance and regulation things that are coming down or insurance, we’re going to see more and more of that,” he said. “The time is now to get onto this.”

Another offering is through Vonahi, which it recently acquired, that offers penetration testing.

“This is actually a pen testing tool that is compliant, HIPAA compliant and you could check off that box,” he said. “Instead of outsourcing and spending tens of thousands of dollars on a pen test, which is what’s happening right now, you now have a solution that you can white-label.”

Danny Perry, managing partner of Houston -based MSP ITCubed, said Kaseya is moving in the right direction after all the acquisitions it has made over the past few years.

“We’re trying to drive efficiency from both a productivity standpoint and a financial perspective,” Perry told CRN. “If we can gain some margin in either of those areas, then that works for me.”


CJ Fairfield

CJ Fairfield is an associate editor at CRN covering solution providers, MSPs and distributors. Prior to joining CRN, she worked at daily newspapers, including The Press of Atlantic City in New Jersey and The Frederick News-Post in Maryland. She can be reached at

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