MSPs Speak Out: How Vendor Relationships Have Changed Post-Pandemic
At XChange March 2023 this week, CRN reporters asked MSPs in attendance whether they are seeing vendors changing how they are doing business with them in a post-COVID world and whether the changes have been helpful or not. Here’s what they had to say.
The past three years have presented an array of obstacles for MSPs, including how to equip their customers with solutions to help their employees work from home—in some cases, making the transition overnight—to how to manage tightened IT budgets and global supply chain shortages. And while many MSPs have been resilient through the upheaval, many vendors and suppliers have had to make changes to their business. Some of these changes have been for the good, such as directing more resources toward the channel or relying more heavily on MSPs to help cut down their backlogs and fulfill IT projects. Other changes, however, have not been very popular or appreciated, including price hikes, the laying off of indirect sales personnel, which has created communication gaps between the company and its channel partners, and long lead times as a result of supply chain challenges.
At CRN parent The Channel Company’s XChange 2023 event this week in Orlando, Fla., reporters on the ground asked MSPs in attendance this question: In a post-COVID world, are suppliers or vendors changing how they are doing business with you in a way that’s helpful for your business, and have there been any changes you don’t like?
Here’s what MSPs in attendance had to say.