Gavin Garbutt, President, CEO, N-able Technologies
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If you hear N-able Technologies get mentioned in most conversations about managed services, it's because Gavin Garbutt, the charismatic co-founder, president and CEO of the Ottawa-based MSP
vendor, has made the company central to the MSP movement by positioning it in practically every corner of the market.
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N-able's competitive hosted and non-hosted MSP platform offerings, alongside strategic partnerships with leading distributors, professional services automation vendors and Hardware-as-a-Service providers, has given Garbutt, 44, the chance to repeatedly define the MSP market ahead of and more loudly than many of N-able's competitors.
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Challenges have been many, from a midsummer management shakeup to being edged out by LPI Level Platforms as the engine beneath Ingram Micro's MSP offering. But N-able's 900 partners worldwide now deliver managed services to 30,000 businesses and generate more than $300 million in MSP revenue. Behind that success is Garbutt's straight-shooting style and solid leadership, says Steve Solbrack, general manager and president of Solbrekk IT Network Solutions, an N-able partner in Golden Valley, Minn.
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Above all, N-able's trademark business transformation process has a polarizing effect on the industry. As part of this process, solution providers begin by looking in a mirror and admitting their businesses are "chaotic." Many N-able MSPs applaud the process, while other partners pass on Garbutt's all-or-nothing business transformation gospel. Whether he is ultimately proved right or wrong, there is no doubt Garbutt is playing a central role in defining managed services.