Poll: IT Staff Tend To Wait For Complaints Before Reacting

The survey of 430 senior IT executives found that 41 percent of the respondents have a "reactive" strategy for maintaining application performance, said software management vendor Compuware, which sponsored the study conducted by Forrester Consulting.

The survey also found that 67 percent of the respondents said they were typically unaware of a problem until the end user called the help desk. Another 6 percent said they only become aware of a problem when they receive management complaints.

Less than three out of 10 of the respondents said they could identify and accurately gauge the impact a software problem could have on a company's business. Most of the respondents said they often didn't know the full impact a problem had on applications, users, business locations and transactions. They also often didn't know the persistence of the problem.

As for fixing the problem, that could only be accomplished on average 64 percent of the time. Sixty-nine percent of the respondents said from six to 50 or more people spend time resolving performance problems.

*This story courtesy of Techweb.com.