Cisco To Carry Moogsoft's IT Event Analytics Software

Cisco is reselling Moogsoft's unified event analytics for IT software under an OEM deal between the two companies.

The networking giant's Cloud and Virtualization Group will package the Incident.Moog software with its Virtual Managed Services software for managed service providers, telecommunications service providers, and cloud-driven companies. Cisco also will resell Incident.Moog generally and has added the software to its product price list.

"This gives us a global reach with Cisco's footprint," said Mike Silvey, a co-founder of San Francisco-based Moogsoft and the company's executive vice president of business development and product management, in an interview. "They give us that presence and reach."

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The deal means that Cisco resellers and MSP partners will be able to work with and sell the Moogsoft product.

Incident.Moogsoft is IT system incident detection and remediation management software that uses machine-learning technology to automate the early detection of IT service failures. IT operations and service managers use the product to detect and troubleshoot problems across networks, applications and IT infrastructure.

Service providers are increasingly relying on software-defined networks (SDN) and network function virtualization (NFV) to deploy IT services and to manage the ordering, provisioning and changing of managed services, said Jean-Luc Valente, vice president of Cisco's Virtual Managed Services, in a statement.

But that adds complexity, which makes it more difficult to understand the relationship between network and application performance. And that makes it harder to see all the potential failure scenarios.

"The increased complexity adds a service assurance burden," Valente said. "By including Incident.Moog as the incident management component of Cisco's Virtual Managed Services, telcos and MSPs will have an out-of-the box capability to automatically detect issues and anomalies that may effect tenant service quality and address them before they become service disrupting."

"We've run through many proof-of-concepts and use cases with Cisco to prove how well this works," Silvey said.

Moogsoft said Cisco's use of its technology would help service providers bring new value-added services to market delivered by virtualized network functions. Such services could include Cloud VPNs, managed security edge gateways and OpenStack services running on Cisco's Intercloud Service or in the service provider's own data center.

The companies did not disclose terms of the OEM deal.

In July Moogsoft struck a similar deal with HCL Technologies, the India-based global IT services company, which is reselling Incident.Moog worldwide to large companies and telecom providers, as well as integrating it with the HCL AUTOPS business service management platform. HCL executives said the Moogsoft technology filled a need created by the growing adoption of cloud, software-defined infrastructure and Internet-of-Things technologies.

Cisco and Moogsoft are not new to each other. Cisco Investments participated in Moogsoft's $14.3 million Series B round of venture funding in 2014. In June Moogsoft joined Cisco's Solution Partner Program. Cisco also uses Moogsoft's technology in its own IT operations, according to the company.