Channel News

2023 Annual Report Card Winners: Solution Providers Give Top Grades To Key Vendors

Rick Whiting

For the 38th year, solution providers scored vendors across 25 technology categories based on their performance in product innovation, support, partnership, and managed and cloud services. Here’s a roundup of the companies with the highest overall scores.

Making The Grade

For the 38th year, CRN offered solution providers in North America the opportunity to grade the performance of their IT vendor partners with the CRN Annual Report Card.

The CRN ARC provides a look at which IT vendors are doing the best job in meeting their partners’ needs in terms of products, support, partner program resources and other critical criteria that determine the success or failure of a vendor-solution provider relationship.

The winners of this year’s ARC project are being unveiled in conjunction with the XChange August 2023 conference being held this week in Nashville, Tenn., hosted by The Channel Company, CRN’s parent company.

Solution providers scored vendors across 25 technology categories. These include longtime channel technology mainstays such as industry-standard servers, laptops and mobile devices, enterprise network storage hardware, and enterprise and SMB network security. It also includes newer technology areas such as converged/hyperconverged infrastructure and hybrid cloud Infrastructure as a Service.

Partners graded IT vendors on a total of 21 criteria spanning product innovation, support, partnership, and managed and cloud services. Companies received average scores for each criteria and an overall score for the technology category. Details on the survey and methodology can be found on the following slide.

Which IT companies are at the top of their game in the eyes of their channel partners? Read on to find out which vendors earned the highest marks this year.

Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at

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