Cynomi Unveils CISO AI Agents, Go-To-Market Academy As CEO Pushes To Become ‘AI-First Company’

‘Imagine an agent that creates your incident response plan automatically or continuously checks your compliance without you needing to ask. Imagine having an army of agents—CISO agents, auditor agents, communicator agents—all working together and one person orchestrating them. What you used to need 10 people for, now one person can do,’ says David Primor, Cynomi CEO.

Cynomi unveiled two new offerings to help MSPs scale cybersecurity services, not by piling on more tools but by embedding expertise directly into its platform.

The Burlington, Mass.-based cybersecurity vendor this week rolled out a major platform update, introducing AI co-worker agents that function like a virtual security team for MSPs. At the same time, it launched a new Go-to-Market Academy aimed at helping partners package, sell and grow cybersecurity services as a repeatable revenue stream.

The moves signal what CEO David Primor said is a shift for the channel where AI is mature enough to turn cybersecurity knowledge into something MSPs can operationalize and monetize.

“My own initiative is to turn Cynomi into an AI-first company,” Primor told CRN in an interview. “The main asset of Cynomi is lots of knowledge, and the question is how to use this knowledge in a more accessible way. So this is how we create those agents, to give this intelligence to any role within the MSP and provide CISO-level knowledge to different personas, which we couldn’t do before.”

[Related: Cynomi Exec On The Value vCISOs Can Bring To MSPs]

The new AI agents mirror roles typically found in a security team, including a CISO, auditor, analyst and executive communicator. Rather than just automating tasks, Cynomi’s intelligence layer can generate reports, prioritize risks, and translate technical findings into business language for clients.

That last piece, communication, has emerged as one of the biggest gaps for MSPs, Primor said.

“It’s not easy for MSPs to translate tactical findings into risks and insights that the end customer actually understands,” he said. “What we hear again and again is use graphs, use colors, use numbers. This is what business owners understand. So the ability to take everything—the data, the findings, the gaps—and turn it into something very easy to consume is extremely powerful.”

At the same time, the vendor is pushing partners to rethink how they package and sell those services with its new Go-to-Market Academy, which provides frameworks, sales tools and training.

“Cybersecurity is often seen as a cost, but it should be a growth opportunity,” Primor said. “When you explain that compliance helps them win business, or that security enables them to work with bigger customers, the conversation changes completely.”

The academy’s first module focuses on customer profiling, pricing strategies and objection handling, areas where Primor said many partners frequently fall short.

“We didn’t just get faster, we got better,” Chad Fullerton, vice president of information security at Boston-based ECI, said in a statement. “Cynomi is a game-changer for interactions with clients, and its CISO intelligence delivers results much faster than what we could do manually.”

Looking ahead, Cynomi is headed toward autonomous security delivery where much of the work traditionally done by humans is continuously generated and updated by AI, according to the CEO.

“Imagine an agent that creates your incident response plan automatically or continuously checks your compliance without you needing to ask,” he said. “Imagine having an army of agents—CISO agents, auditor agents, communicator agents—all working together and one person orchestrating them. What you used to need 10 people for, now one person can do.”