CRN’s 2023 Products Of The Year
CRN staff compiled the top partner-friendly products that launched or were significantly enhanced over the past year and then turned to solution providers to choose this year’s winners.
And The Trophies Go To …
Our 2023 Products of the Year awards honor the leading partner-friendly products that launched over the past year as selected by the solution providers that bring these products to their customers.
CRN editors selected finalists in 33 technology categories from among products that were newly launched or updated from September 2022 to September 2023. The categories ranged from mainstay channel products like laptops, servers and storage systems to products in newer technology areas such as enterprise AI, application performance/observability, and hyperconverged and cloud infrastructure.
We then asked solution providers to rate the products based on three criteria subcategories: technology, revenue and profit, and customer need. The survey received more than 5,000 product ratings from solution providers, and the product with the highest overall score (the average of the three criteria scores) in each product category was named the winner.
What follows are the winners, subcategory winners and finalists for 2023.
Lenovo ThinkSystem SR675 V3
AI applications, especially machine learning and deep learning, require a lot of compute horsepower. The Lenovo ThinkSystem SR675 V3 is a versatile GPU-rich 3U rack server that delivers optimal performance for AI, high-performance computing and graphical workloads. The system runs on one or two AMD EPYC 9004 Series processors, supports up to eight double-wide Nvidia PCIe GPUs, and utilizes the Lenovo Neptune hybrid liquid-to-air cooling technology.
Lenovo’s ThinkSystem scored highest overall in this category and highest in revenue and profit, and customer need.
Subcategory Winner-Technology: SuperMicro Nvidia HGX H100 8 GPU Server
Finalist: Dell PowerEdge XE9680
Finalist: HPE ProLiant DL380a
IBM Instana is a fully automated application performance management system designed for the challenges of managing microservice and cloud-native applications. Instana monitors and analyzes data for applications, services, infrastructure, web browsers, mobile applications and more for over 200 domain-specific technologies. The system provides visibility for applications and services, alerts managers when users are impacted by application performance or stability issues and enables managers to take intelligent corrective action.
IBM Instana scored highest overall in this category and highest in revenue and profit.
Subcategory Winner-Technology: New Relic Platform
Subcategory Winner-Customer Need: Dynatrace Platform
Finalist: Cisco Full-Stack Observability
Finalist: Datadog Platform
Finalist: SolarWinds Observability
Finalist: Splunk Observability Cloud
Google Vertex AI
The Google Vertex AI platform provides all of Google’s purpose-built MLOps capabilities for data scientists and machine learning engineers to automate, standardize and manage machine learning projects. The platform assists with training and deploying ML models and AI applications and customizing large language models for use in AI-powered applications. It combines data engineering, data science and ML engineering workflows, enabling teams to collaborate using a common toolset and scale applications using Google Cloud.
Google Vertex AI scored highest overall in this category and highest in technology, revenue and profit, and customer need.
Finalist: Amazon Bedrock/Sagemaker
Finalist: HPE GreenLake for Large Language Models
Finalist: IBM Watsonx
Finalist: Microsoft Azure OpenAI Service
Finalist: MongoDB Atlas
Finalist: Nvidia AI Enterprise
HPE Ezmeral Data Fabric
HPE’s Ezmeral Data Fabric software, which debuted in 2020, provides a SaaS-based foundation for analytics and AI across hybrid cloud environments to access, analyze and govern data globally. Significantly enhanced in May 2023, the software provides a global data plane that federates different data types in databases, files and data lakes, across on-premises, hybrid, multi-cloud and edge deployments, into a single logical data store.
HPE Ezmeral Data Fabric scored highest overall in this category and highest in revenue and profit, and customer need.
Subcategory Winner-Technology: Cloudera Data Platform
Finalist: Databricks Lakehouse Platform
Finalist: Microsoft Intelligent Data Platform
Finalist: Oracle Big Data Services
Finalist: Snowflake Data Cloud
Business Intelligence and Data Analytics
MicroStrategy touts its flagship MicroStrategy One as the convergence of AI and BI, offering comprehensive analytics (reports, dashboards, applications and a data catalog) and AI (generative AI, machine learning and deep learning) capabilities. The system makes it possible to integrate AI into all data workflows including self-service analytics, business reporting, embedded analytics and advanced applications.
MicroStrategy One scored highest overall in this category and in customer need.
Subcategory Winner-Technology: Domo Data Experience Platform
Subcategory Winner-Revenue and Profit: Amazon RedShift
Finalist: Google BigQuery
Finalist: Microsoft Power BI
Finalist: Qlik Sense
Finalist: ThoughtSpot Analytics
Scale Computing SC//Platform
The SC//Platform hyperconverged infrastructure offering combines servers, storage, virtualization and backup/disaster recovery into a single system. The platform provides a single, scalable system for the data center, branch office and distributed edge locations that simplifies IT infrastructure implementation and management and reduces total cost of ownership. The SC//Platform uses Scale Computing’s own Hypercore operating system and KVM-based hypervisor.
The Scale Computing SC//Platform scored highest overall in this category and in technology.
Subcategory Winner-Revenue and Profit: Lenovo ThinkAgile VX Series
Subcategory Winner-Customer Need: Lenovo ThinkAgile VX Series
Finalist: Dell Technologies VxRail VD-4000
Finalist: HPE GreenLake for HCI
Finalist: NetApp FlexPod
Finalist: Nutanix HCI
Finalist: Pure Storage AIRI//S
Sage Intacct is cloud-based accounting and financial management software for managing business finances and accounts including financial transactions, sales transactions, sales invoicing, inventory management, cash flow management, accounting compliance and more. Sage X/3 is the company’s integrated cloud ERP software for managing finances, operations, production and supply chains.
Sage scored highest overall in this category and highest in technology, revenue and profit, and customer need.
Finalist: Microsoft Dynamics 365
Finalist: Oracle NetSuite
Finalist: Salesforce Customer 365
Finalist: SAP S/4HANA Cloud
Data Protection, Management and Resiliency
HPE GreenLake for Backup and Recovery
HPE GreenLake for Backup and Recovery, part of Hewlett Packard Enterprise’s cloud as-a-service offerings and edge-to-cloud platform, simplifies data backup and recovery and hybrid cloud protection tasks, secures data wherever it resides, and automates the protection of on-premises and cloud-native workloads. More recently HPE expanded its data protection portfolio by complementing HPE GreenLake for Backup and Recovery with a new SaaS offering called HPE GreenLake for Disaster Recovery that uses technology acquired through the company’s 2021 purchase of Zerto
HPE GreenLake for Backup and Recovery scored highest overall in this category and highest in technology.
Subcategory Winner-Revenue and Profit: Cohesity Data Cloud
Subcategory Winner-Customer Need: Zscaler Data Protection
Finalist: Arcserve Unified Data Protection
Finalist: Commvault Platform
Finalist: Proofpoint Sigma Information Protection
Finalist: Rubrik Security Cloud
Finalist: Veeam Data Platform
HPE Aruba Central NetConductor
Network complexity can hinder key business initiatives. HPE Aruba Networking Central NetConductor provides the ability to automate enterprise network deployment, ongoing network configuration and security operations. The product makes it possible to automatically configure LAN, WLAN and WAN infrastructure across data centers and campuses for optimal network performance while enforcing the granular security policies needed for zero trust and SASE architectures.
HPE Aruba Central NetConductor scored highest overall in this category, had the highest score in technology and tied in revenue and profit.
Subcategory Winner-Revenue and Profit: HPE Edgeline (tie)
Subcategory Winner-Customer Need: Scale Computing Fleet Manager
Finalist: Eaton 5PX Gen2
Finalist: Nvidia Fleet Command
Finalist: Schneider Electric EcoStruxure Micro Data Center
Hybrid Cloud Infrastructure
GreenLake is HPE’s edge-to-cloud platform and portfolio of as-a-service solutions, delivering a cloud experience no matter whether an organization’s applications and data reside in the data center, on public clouds, at the edge or in colocation sites. HPE has steadily expanded the GreenLake lineup since its November 2017 launch, this year entering the AI cloud market with HPE GreenLake for Large Language Models.
HPE GreenLake scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.
Finalist: AWS Outposts
Finalist: Dell Technologies Apex
Finalist: Microsoft Azure Stack HCI
Finalist: VMware Cloud Foundation
Lenovo ThinkSystem V3
The Lenovo ThinkSystem V3 line of high-performance servers are offered in a range of rack, tower, high-density and mission-critical configurations. The systems are based on Intel Xeon Scalable and AMD EPYC processors and include the next-generation Neptune Direct Water-Cooling technology. Lenovo refreshed its V3 infrastructure systems line in September 2022 and again in January of this year.
The Lenovo ThinkSystem V3 scored highest overall in this category and highest in customer need.
Subcategory Winner-Technology: SuperMicro H13
Subcategory Winner-Revenue and Profit: Cisco UCS X-Fabric with PCIe node for GPU workloads
Finalist: Dell PowerEdge R760
Finalist: HPE ProLiant Gen11
Finalist: IBM Power 10 Servers
HP Dragonfly G4
Unveiled at CES in early 2023, HP Inc.’s Dragonfly G4 ultraportable business laptop utilizes Intel’s 13th Gen Core mobile processors. The product has been lauded for its performance, sleek design, connectivity and sophisticated graphics, as well as its videoconferencing features and built-in privacy and safety mechanisms.
The HP Dragonfly G4 scored highest overall in this category and highest in revenue and profit, and customer need.
Subcategory Winner-Technology: Lenovo ThinkPad X1 Carbon Gen 11
Finalist: Acer Swift Go 16/Edge 16
Finalist: Apple MacBook Pro M2 Max (16-inch)
Finalist: Dell Precision 7780/7680
Finalist: Samsung Galaxy Book3 Ultra
HaloPSA PSA (tie)
Atera’s all-in-one platform is a single code-based, single data-based system that provides RMM, PSA, help desk, billing and reporting capabilities.
HaloPSA’s integrated PSA software for service providers provides a broad range of capabilities including RMM and remote management, service desk, sales and CRM, project management, time tracking, contracts, billing and analytics.
Atera and HaloPSA PSA tied for highest overall score in this category. HaloPSA PSA had the highest score in revenue and profit while Atera tied with Liongard in customer need.
Subcategory Winner-Technology: Liongard Configuration Change Detection and Response
Subcategory Winner-Customer Need: Liongard Configuration Change Detection and Response (tie)
Finalist: ConnectWise ScreenConnect
Finalist: N-able N-Central RMM
Finalist: Pia aiDesk
Brother Workhorse MFC-L9670CDN
The Brother Workhorse MFC-L9670CDN enterprise color laser all-in-one printer is designed for midsize to large workgroups. It provides simplex/duplex printing up to 42 pages per minute, a 100-page capacity auto document feeder, advanced security features, flexible connectivity and eco-friendly features.
The Brother Workhorse MFC-L9670CDN scored highest overall in this category and highest in revenue and profit, and customer need.
Subcategory Winner-Technology: Canon Maxify GX7020X
Finalist: Epson Workforce Enterprise AM-C6000
Finalist: HP Color LaserJet Enterprise MFP 6800 Series
Finalist: Lexmark CX635adwe
Finalist: Xerox VersaLink B625
F5 Distributed Cloud Network Connect
The F5 Distributed Cloud Network Connect connects and secures networks across public clouds, hybrid clouds, data centers and edge sites using a SaaS-based service. Core capabilities include automated provisioning, integrated services stack, network segmentation, service insertion, application networking integration, private connectivity and end-to-end observability.
F5 Distributed Cloud Network Connect scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.
Finalist: Cisco Catalyst with Meraki management option
Finalist: Extreme Networks CoPilot
Finalist: HPE GreenLake for Aruba
Finalist: Juniper Networks Secure Edge
Introduced in August, the Netgear PR60X is a 10G/multi-Gigabit dual WAN router that provides up to 18 Gbps of bi-directional WAN-LAN throughput performance. The product features a built-in firewall to block unauthorized access to a network and promises uninterrupted connectivity through its dual WAN failover interfaces.
The Netgear PR60X scored highest overall in this category and had the highest score in revenue and profit.
Subcategory Winner-Technology: Cradlepoint NetCloud Exchange
Subcategory Winner-Customer Need: Cradlepoint NetCloud Exchange
Finalist: Cisco Meraki
Finalist: CommScope ICX 8200 Switches
Finalist: HPE Aruba Instant On
Power Protection and Management
CyberPower Smart App Sinewave UPS
The CyberPower Smart App Sinewave UPS series provides guaranteed power for corporate and departmental applications. Available in mini-tower, rackmount and rack/tower models, the UPS is designed with line interactive topology. The product provides sine wave output, offers active PFC power source compatibility and corrects minor power fluctuations without switching to battery. Other features include automatic voltage regulation, energy-saving GreenPower UPS design, data line protection and management software.
The CyberPower Smart App Sinewave scored highest overall in this category and had the highest scores in revenue and profit, and customer need.
Subcategory Winner-Technology: Eaton G3 Universal Input Rack PDU
Finalist: Schneider Electric APC Smart-UPS Modular Ultra
Finalist: Vertiv Liebert Power-UPS Lithium
13th-Gen Intel Core P-Series
Intel and AMD have been locked in a fierce battle in the CPU market in recent years, and the 13th- Gen Intel Core P-Series came out on top overall this year.
The 13th-Gen Intel Core P-Series has been Intel’s flagship desktop CPU since its October 2022 debut (the 14th-Gen desktop processor recently launched). Intel said the 13th-Gen product provided an 11 percent increase in single-threaded performance over the 12th-Gen and up to 49 percent in multicore performance.
The 13th-Gen Intel Core P-Series scored highest overall in this category and had the highest scores in technology and customer need.
Subcategory Winner-Revenue and Profit: AMD Ryzen Pro 7040 Series
Finalist: AMD EPYC 9004 Series
Finalist: Apple M2 Ultra
Finalist: 4th-Gen Intel Xeon Scalable Processors
Intel Arc Pro A60
Intel, AMD and Nvidia have been battling for supremacy in this fast-growing segment of the microprocessor market. This year Intel’s Arc Pro A60 came out on top.
The Arc Pro A60 GPU debuted in June, targeting professional workstations with up to 12 GB of video memory and support for four displays with high dynamic range and Dolby Vision support.
The Intel Arc Pro A60 scored highest overall and swept the category with highest scores in technology, revenue and profit, and customer need.
Finalist: AMD Radeon Pro W7900
Finalist: Intel Data Center GPU Max 1550
Finalist: Nvidia H100 Tensor Core GPU
Finalist: Nvidia RTX 6000 Ada Generation
The Microsoft Azure cloud platform came out on top this year. Azure offers a broad range of services, including AI and machine learning, application development, compute, storage, databases and data analytics, networking, security and more. Some of the additions in 2023 include Azure OpenAI Service and Microsoft Fabric.
Microsoft Azure scored highest overall in this category and had the highest scores in revenue and profit, and customer need.
Subcategory Winner-Technology: Amazon Web Services
Finalist: Google Cloud Platform
Finalist: Snowflake Data Cloud
Finalist: Oracle Cloud Infrastructure
HPE Aruba EdgeConnect SD-WAN
HPE Aruba EdgeConnect SD-WAN unifies SD-WAN and security to provide the foundation for a secure access service edge (SASE) architecture. The centrally managed platform enables businesses to improve application performance and reduce the cost and complexity of building a WAN by leveraging broadband to connect users to applications. The product can be deployed in headquarters and data center sites, branch offices or public clouds.
HPE Aruba EdgeConnect SD-WAN scored highest overall in this catgory and had the highest scores in technology, revenue and profit, and customer need.
Finalist: Aryaka Managed SD-WAN
Finalist: Cato Networks SD-WAN-as-a-Service
Finalist: Fortinet Secure SD-WAN
Finalist: Palo Alto Networks Prisma SD-WAN
Finalist: Versa Networks SD-WAN
SentinelOne Singularity Cloud
SentinelOne Singularity Cloud provides a single console for securing virtual machines, servers, containers and Kubernetes clusters, protecting IT assets across multi-cloud and on-premises data center environments. Security teams can use the platform’s capabilities to prevent, detect, investigate and respond to runtime threats in real time. In July the company expanded the Singularity Cloud product line with the launch of its Cloud Data Security offerings. SentinelOne Singularity Cloud scored highest overall in this category and had the highest scores in technology and customer need.
Subcategory Winner-Revenue and Profit: Lacework CIEM
Finalist: Aqua Security AI-Guided Remediation
Finalist: CrowdStrike Falcon Cloud Security
Finalist: Palo Alto Networks CI/CD Security
Finalist: Wiz Digital Forensics
Finalist: Zscaler Resilience
Proofpoint Aegis Threat Protection
Proofpoint Aegis Threat Protection is an AI/ML-powered threat protection platform that protects against advanced attacks, including business email compromise, phishing, ransomware, supply chain attacks and more. In April Proofpoint expanded Aegis Threat Protection capabilities with new supplier threat protection, targeted attack prevention account takeover and identity threat defense functionality, the latter from Proofpoint’s December 2022 acquisition of Illusive.
Proofpoint Aegis Threat Protection scored highest overall in this category and had the highest scores in technology and customer need.
Subcategory Winner-Revenue and Profit: Cloudflare Area 1 Cloud Email Protection
Finalist: Abnormal Security CheckGPT
Finalist: Barracuda Email Protection
Finalist: Mimecast Cloud-Integrated Email Security
SentinelOne Singularity Security DataLake
SentinelOne scored its second win in the 2023 Products of the Year with its Singularity Security DataLake offering. The software is used to rapidly ingest, centralize and transform security data into actionable intelligence for real-time monitoring, investigation and response. It accelerates investigations with AI-assisted analytics and automated workflows and connects disparate, siloed data sets to gain visibility into threats, anomalies and behaviors across an organization.
SentinelOne Singularity Security DataLake scored highest overall in this category and had the highest scores in technology, and revenue and profit.
Subcategory Winner-Customer Need: Trend Vision One–Endpoint Security
Finalist: CrowdStrike Falcon Go
Finalist: Sophos Intercept X Endpoint
Finalist: ThreatLocker Ops
Security—Identity and Access Management
CrowdStrike Falcon Identity Protection
CrowdStrike Falcon Identity Protection provides deep visibility into identity-based incidents and anomalies across complex hybrid identity landscapes. It compares live traffic against behavior baselines and policies to detect and stop attacks in real time. The system uses a single sensor and a unified threat interface with attack correlation across endpoints, workloads and identity.
CrowdStrike Falcon Identity Protection scored highest overall in this category and had the highest score in technology.
Subcategory Winner-Revenue and Profit: Okta Device Access
Subcategory Winner-Customer Need: Microsoft Entra ID Protection
Finalist: CyberArk Secure Browser
Finalist: PingOne Protect
Security—Managed Detection and Response
Huntress MDR for Microsoft 365
The fully managed Huntress MDR for Microsoft 365 actively monitors Microsoft 365 applications to detect compromised email and other threats. It detects when identities have been compromised and takes steps—including instantly locking down systems—to contain threats and stop potential damage.
Huntress MDR for Microsoft 365 scored highest overall in this category and had the highest score in technology.
Subcategory Winner-Revenue and Profit: Sophos MDR Platform
Subcategory Winner-Customer Need: CrowdStrike Falcon Complete XDR
Finalist: Arctic Wolf Incident Response JumpStart retainer
Finalist: Deepwatch MDR Platform
Cisco Secure Firewall 4200 Series
The Cisco Secure Firewall 4200 Series appliances are designed to protect large enterprise data centers and campus networks and for service providers supporting high volumes of network traffic. The 4200 delivers twice the throughput of its predecessor, according to Cisco, and offers a wide range of high-performing network interfaces and a crypto accelerator that speeds up encryption and decryption operations. With its modular architecture, up to 16 devices can be clustered to act as one firewall.
Cisco Secure Firewall 4200 Series scored highest overall in this category and had the highest score in technology.
Subcategory Winner-Revenue and Profit: Netskope Cloud Firewall
Subcategory Winner-Customer Need: Fortinet Fortigate 3200F
Finalist: Palo Alto Networks Prisma SASE
Finalist: SonicWall Monthly Firewall Security Services
Lenovo ThinkSystem DG Enterprise Storage Arrays
Lenovo ThinkSystem DG Enterprise Storage Arrays are designed specifically for read-intensive enterprise AI and large data set workloads, providing faster data intake. The system features an all-flash Quad-level Cell architecture with six-fold faster IOPs performance than HDD arrays.
Lenovo ThinkSystem DG Enterprise Storage Arrays scored highest overall in this category and had the highest scores in technology, revenue and profit, and customer need.
Finalist: DDN AI400X2 QLC and hybrid storage arrays
Finalist: Dell PowerStore
Finalist: HPE Alletra Storage MP
Finalist: IBM Flash Systems
Finalist: NetApp ASA family
Finalist: Pure Storage Pure//E
Buffalo TeraStation 71210RH NAS
The Buffalo TeraStation 71210RH NAS, unveiled in March, is designed for storage for active data scenarios including large-scale data storage and backup, mission-critical file server and more. The 12-bay system features an Intel Xeon quad-core processor, enterprise-grade CMR hard drives (up to 240 TB total capacity) and four native 10GbE ports for high throughput.
Buffalo TeraStation 71210RH NAS scored highest overall in this category, had the highest scores in technology and customer need, and tied in revenue and profit.
Subcategory Winner-Revenue and Profit: Qnap TS-A1642 (tie)
Finalist: Asustor AS54
Finalist: iXsystems TrusNAS Scale “Bluefin” 22.12.1
Finalist: Synology DS224+
Google Cloud NetApp Volumes
Google Cloud NetApp Volumes is a fully managed, cloud-based file storage service that provides advanced data management capabilities to migrate and manage enterprise applications, including SAP, Microsoft, VMware and Linux-based shared-file workloads. Generally available since August, the service is built on NetApp’s OnTap data management software as part of a multiyear partnership between the two vendors.
Google Cloud NetApp Volumes scored highest overall in this category and swept the category with the highest scores in technology, revenue and profit, and customer need.
Finalist: Azure Native Qumulo Scalable File Service
Finalist: Dell Apex Data Storage Services
Finalist: HPE GreenLake for Storage Fabric Management
Finalist: Infinidat InfuzeOS Cloud Edition
Finalist: Pure Storage Pure Cloud Block Store for Azure Windows
Finalist: Vast Data Platform
Google Pixel Tablet
Teased at Google I/O 2022 and released in June, the new Google Pixel Tablet—Google’s first new tablet in years—targets smart home users. It incorporates Google’s Tensor G2 processor and runs on the Android operating system. The tablet includes Google’s Chromecast streaming media adapter for playing online content and works with a charging speaker dock.
Google Pixel Tablet scored highest overall in this category and garnered the highest scores in technology, revenue and profit, and customer need.
Finalist: Apple iPad Pro M2
Finalist: Dell Latitude 7230 Rugged Extreme Tablet
Finalist: Microsoft Surface Pro 9
Finalist: Samsung Galaxy Tab S9 Ultra
Unified Communications and Collaboration—Enterprise
Intermedia Unite is a fully integrated, cloud-based unified communications platform for small and midsize businesses. Unite combines conference calling, video, team chat and business SMS, email, voice and PBX phones, voicemail, screen sharing, file sharing and backup, desktop and mobile apps, and more.
Earlier this year Intermedia Cloud Communications launched Intermedia Unite Archiving, which automates the collection and archiving of voice, chat and SMS data from the Intermedia Unite contact center system.
Intermedia Unite scored highest overall in this category and had the highest scores in technology and customer need.
Subcategory Winner-Revenue and Profit: 8x8 Experience Communications as a Service Platform (tie)
Subcategory Winner-Revenue and Profit: RingCentral RingSense (tie)
Finalist: Cisco Webex Calling
Finalist: Microsoft Teams
Finalist: Zoom One
Unified Communications and Collaboration—SMB
GoTo Meeting is a simplified online meeting software package that provides collaborative web conferencing, online meeting and desktop screen sharing capabilities combined with what GoTo describes as “enterprise-grade” security. Features include meeting drawing tools, “commuter mode” for mobile meetings, custom backgrounds, presenter control, meeting transcriptions (with the Smart Meeting Assistant) and cloud recording.
GoTo Meeting scored highest overall in this category and highest in technology and customer need.
Subcategory Winner-Revenue and Profit: Nextiva Workhub
Finalist: Google Workspace