Data Center Star TierPoint Sees Big Managed Services Growth In 2023
TierPoint CEO Jerry Kent, who previously founded cable giant Charter Communications, said the company’s channel partners are leveraging TierPoint’s managed services and data centers for big wins.
Data center provider TierPoint is poised for massive growth this year as the company’s channel-sold managed IT services are taking off and helping customers gain efficiencies and scale by outsourcing their customers’ work to TierPoint technologists.
“Amid the challenge of finding talent, good IT talent in today‘s market -- it’s a very tight labor market -- finding the right people with expertise in a highly technical industry has caused companies to realize that instead of fighting their competitors and trying to attract and retain good IT talent, they can outsource to third parties who have staff who have that expertise,” TierPoint CEO Jerry Kent told CRN.
TierPoint, one of CRN’s MSP Elite 150 in 2022, has won broad support from customers, 85 percent of which buy more than one solution. Additionally, the company’s cloud services, built on Dell APEX, have been gaining share in the market, Kent said.
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Kent has been leading technology companies for decades. As one of the founders of cable giant Charter Communications – which grew to one of the 10 largest cable providers in the country, he was inducted into the Broadcasting & Cable’s Hall of Fame in 2012, then in 2014 was named to The Cable Center Hall of Fame.
TierPoint has expanded its data center footprint, opening a new $20 million, 23,000 square-foot facility in St. Louis in August with anchor tenant World Wide Technology. Kent said 2023 is going to be a strong year for the company as macro pressures such as inflation and supply chain difficulties appear to be abating.
“I think 2023 bodes well for each of those economic headwinds,” he said. “I’m really excited for the opportunities. The fourth quarter for ‘22 was one of the best bookings quarters we have had in a couple years. In particular, it was the best channel quarter in the last two years.”
TierPoint’s annual revenue through the channel fluctuates quarter to quarter, between 40 and 60 percent, Kent said. However, the demand for their expertise is at an all-time high. TierPoint offers data center as well as managed IT services including managed security and help desk, which it sells direct and through its channel.
“TierPoint is one of the few companies in our space that can provide the full expertise and service offerings of public cloud, private cloud, disaster recovery, and colocation,” Kent told CRN. “We can provide all those services from one centralized company that provides a full level of great customer care across those services. That’s how we’re going to distinguish ourselves in 2023.”
Here is the transcript of Kent’s interview with CRN.