Ingram Micro CEO: Our Partners Are ‘Right In The Middle Of Everything We Do’
‘My message to the [business] owners is really lean in and understand, don’t just hand it off to your operations people to go manage your business. This can help you be a more effective business and help you run your business more efficiently,’ says Ingram Micro CEO Paul Bay.
Where do you want to see Xvantage a year from now?
Well, it’s endless. We have a roadmap and there is no end state because we’re going to continue to innovate. It’s going to happen over and over and over again. We take 2.4 million requests just in the US alone on order status and tracking. That used to be a very manual process in this industry, phone calls and emails. Now just at the click of a button you have that answer. We’ve just given back, not only to our own team members, but to our partners to go have a different conversation. We’ve got many levers that we’re going to continue to build out over the next year, but I will tell you we’re going to continue to iterate. You’ve got to go through change and it doesn’t have to be big change. It can be small, incremental changes along the way. We’ll continue to build out, as we call them, engines that will drive value for partners. But we’re going to have our partner right in the middle of everything we do. We know what our 12-month roadmap is, we’re getting feedback and we’re going to start that process of when we get to the roadmap, what’s going to be even more important. We’re excited but this a continuous evolution that we’ll have as a company. It will be part of our DNA as opposed to there’s an endpoint with Xvantage.