The 2022 Tech Innovator Awards
From among more than 260 applicants, CRN staff selected products spanning the IT industry – including in cloud, infrastructure, security, storage and devices – that offer ground-breaking functionality, differentiation and partner opportunity.
Unified Communications And Collaboration Software
Winner: 8x8 Conversation IQ
8x8 Conversation IQ extends contact center capabilities, such as voice interaction quality management and speech analytics, to any employee across an organization, enabling team leaders and supervisors to oversee, evaluate, score and analyze employee voice interactions. Delivered via the 8x8 XCaaS cloud communications and contact center solution, 8x8 Conversation IQ applies conversational AI to help organizations uncover insights, foster coaching, and ensure that professional engagements deliver consistent experiences for all user roles, from the contact center to the front desk and the back office. The system’s AI-infused reporting and analytics capabilities deliver insight into employees‘ communications effectiveness, process adherence and regulatory compliance.
Cisco Webex Go