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The 2022 Tech Innovator Awards

Rick Whiting

From among more than 260 applicants, CRN staff selected products spanning the IT industry – including in cloud, infrastructure, security, storage and devices – that offer ground-breaking functionality, differentiation and partner opportunity.

Unified Communications And Collaboration Software

Winner: 8x8 Conversation IQ

8x8 Conversation IQ extends contact center capabilities, such as voice interaction quality management and speech analytics, to any employee across an organization, enabling team leaders and supervisors to oversee, evaluate, score and analyze employee voice interactions. Delivered via the 8x8 XCaaS cloud communications and contact center solution, 8x8 Conversation IQ applies conversational AI to help organizations uncover insights, foster coaching, and ensure that professional engagements deliver consistent experiences for all user roles, from the contact center to the front desk and the back office. The system’s AI-infused reporting and analytics capabilities deliver insight into employees‘ communications effectiveness, process adherence and regulatory compliance.

Finalists:

Amazon Connect

Cisco Webex Go

GoTo Connect

Zoom Whiteboard

 

 

 
Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at rwhiting@thechannelcompany.com.

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