Unified Communications And Collaboration Software

Winner: 8x8 Conversation IQ

8x8 Conversation IQ extends contact center capabilities, such as voice interaction quality management and speech analytics, to any employee across an organization, enabling team leaders and supervisors to oversee, evaluate, score and analyze employee voice interactions. Delivered via the 8x8 XCaaS cloud communications and contact center solution, 8x8 Conversation IQ applies conversational AI to help organizations uncover insights, foster coaching, and ensure that professional engagements deliver consistent experiences for all user roles, from the contact center to the front desk and the back office. The system’s AI-infused reporting and analytics capabilities deliver insight into employees‘ communications effectiveness, process adherence and regulatory compliance.

Finalists:

Amazon Connect

Cisco Webex Go

GoTo Connect

Zoom Whiteboard