Transformation Will Boost The Customer Experience

I met with a CEO and his executive team last night for dinner around a credit union. This customer is really moving toward a very virtual environment, eliminating physical buildings and physical locations and building out a virtual capability to digitize their customer experience.

That involves building out their network, building out their data center and building out their customer experience.

So we’re working with them on the IT infrastructure piece to help them make sure that they build that and it can actually scale, grow and handle the needs as they continue to grow at a fairly rapid rate.

They’re really doubling down at the CEO level and the board level to the CIO, CTO and the lines of business, around the customer experience.

How do they continue to enhance the digitization of the customer experience to create a more cost-efficient model?

So they’re trying to drive down the cost of operating their business and what kind of physical buildings they need to drive that enhanced customer experience to make it easy for their customers to get signed on, engage, get the services, the loans, with the right technology and digital platforms provide that level of functionality.