What Keeps Your Customers Up At Night?

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According to a study entitled "What Keeps the CIO Awake At Night: Top Worries For 2002," Giga Information Group says the top 10 things CIOs are worrying about this year include:

1 Initiatives or programs designed for cutting or stabilizing operational costs

2 Aligning a company's IT investments with the company's business direction and focus

3 Building a strong delivery mechanism for IT

services, programs and initiatives

4 Selective outsourcing, offshore outsourcing and balancing of external service providers

5 Managing and balancing internal and external IT resources

6 Security, including disaster-recovery and business-resumption planning

7 Building, managing and maintaining enterprise architecture to achieve business goals

8 Systems integration (Web-based systems, legacy systems, B2B systems, etc.)

9 Building credibility within the corporation for the value of IT's services

10 Prioritizing IT investments and formalizing the planning process

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