MSP RMM Platforms: N-able

Channel Executive: David Weeks, Sr. Director, Partner Experience

In yet another hard-fought match, N-able topped this technology category with an overall score of 76.4. That included the highest scores in product innovation (81.1), partnership (79.5), and managed and cloud services (74.4).

N-able also had the highest scores for training (77.0) and quality of field management (74.0) within the support category.

Datto had the highest overall score for support criteria, however, thanks to high scores for pre- and post-sales support (65.7 and 81.7, respectively) and marketing support (59.8). Datto also scored highest in several managed and cloud services criteria including consumption-based/subscription pricing (74.9) and cloud-readiness of channel program (74.2).