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2022 Annual Report Card Winners: Solution Providers Give Top Grades To Key Vendors

Rick Whiting

For the 37th year, solution providers scored vendors across 25 technology categories based on their performance in product innovation, support, partnership, and managed and cloud services. Here’s a roundup of the companies with the highest overall scores.

Annual Report Card Criteria And Scoring

Solution providers graded IT vendors according to 21 criteria across four categories:

Product innovation criteria: product quality and reliability, richness of product features and functionality, product technical innovation, product compatibility and ease of integration, marketability, and services opportunity.

Support criteria: pre-sales support, post-sales support, training, quality of field management, and marketing support.

Partnership criteria: solution provider programs, communication, managing channel conflict, revenue and profit potential, and ease of doing business.

Managed and cloud services criteria: consumption-based and subscription pricing, integration with services management tools, cloud-readiness of channel program, field teaming and channel compensation alignment, and profit margins and profit potential.

In some technology areas a single vendor dominated the scoring, winning not just the top overall score, but also the average grades across all four criteria categories and, in some cases, even sweeping all 21 criteria.

In other technology categories two or more vendors split the results with different vendors scoring highest for different criteria categories – and in some cases even splitting the highest scores within criteria categories.

In the highly competitive enterprise network storage management segment, for example, one vendor scored highest across all product innovation criteria. But in partnership criteria, one vendor received the top score for solution provider program, another scored highest in communication and managing channel conflict, and a third took top scores for revenue/profit potential and ease of doing business.

 

 
Rick Whiting

Rick Whiting has been with CRN since 2006 and is currently a feature/special projects editor. Whiting manages a number of CRN’s signature annual editorial projects including Channel Chiefs, Partner Program Guide, Big Data 100, Emerging Vendors, Tech Innovators and Products of the Year. He also covers the Big Data beat for CRN. He can be reached at rwhiting@thechannelcompany.com.

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