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CMIT CEO: MSP Franchise Business Hits $100M Mark
Joseph F. Kovar
‘Each owner owns their own location. ... They come into our system and we launch them. And we spend a tremendous amount of time teaching them how to market and sell and deliver MSP services,’ says CMIT Solutions CEO Roger Lewis.

Define CMIT. How do you describe the company?
CMIT is an MSP franchising system. And so I like to think of us as the Chick-fil-A of IT. ...
We’re scattered across about 253 territories across the United States. When I came on board as CEO in 2019, I realized that the system really lacked a unified vision. And so in 2020, we were about $68 million revenue at the time but could be a $100 million MSP. At the time we were on track to do it by 2026. I thought we could do it by 2023 if we really pivoted our sales and marketing programs, which we were in the process of revamping. And it was great. When I showed up at our last convention, people were cheering the $100 million goal, the first time our people had [a number] to rally behind. And it was great. And because of a lot of the marketing and sales programs—we brought on board marketing playbooks, marketing success wheels, a huge emphasis on pivoting to growing our businesses—we met our goal about a year ahead of schedule, and we had a huge celebration here in August. This is a big milestone for any organization. …
In November, we’re going to move on to that next vision and goal. But let’s enjoy this moment. We sent all the franchisees, all the owners, a bottle of champagne and an engraved glass and a popper. And we had a huge Zoom meeting where we celebrated. Our next convention is Nov. 1 through 3 where there’ll be a huge celebration around that theme.