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NinjaRMM ‘Hiring Like Crazy’ As Sales Soar 75 Percent In A Year

‘Our growth rate was incredibly strong this year and I think we’re going to continue to grow next year at a very high rate,’ NinjaRMM CEO Sal Sferlazza tells CRN. ‘We could be growing faster in terms of our percentage growth at bigger numbers next year.’

NinjaRMM has seen explosive growth this year with a 75 percent increase in revenue year-over-year and expects to further that growth in 2022.

Sal Sferlazza, NinjaRMM CEO, believes having more products, like a new single-pane ticketing platform, as well as expanding globally, will contribute to that growth.

“Our growth rate was incredibly strong this year and I think we’re going to continue to grow next year at a very high rate,” he told CRN. “We could be growing faster in terms of our percentage growth at bigger numbers next year.”

The Austin, Texas-based remote monitoring and management software maker’s customer base about doubled in the last year with now more 6,000 clients worldwide.

“We’ve made significant investments in engineering and continue to,” Sferlazza said. “We are hiring like crazy on the engineering side and the product continues to get better and more innovative every year.”

That also helps retain customers year over year, he added, which helps them “grow much faster.”

[Related: End Users To Vendors: We Want Subscription-Based Models]

The company currently has about 285 employees, with plans to hire an additional 250 to 300 employees worldwide over the next year.

The company is also expanding its global footprint with office openings in the United Kingdom and Australia and doubling its Berlin, Germany office.

“We’re just expanding globally,” the CEO said. “We’re opening an Australia office, a U.K. office, more Canadian resources across all facets…and I think that’s contributed to the growth. When we approach a new region, there’s different compelling landscapes in different market sizes with different challenges in each market.”

The strategy for those markets, he said, is to find the nuances of those regions and leaders in those respective regions that understand those markets.

NinjaRMM also built a new single-pane ticketing platform which improves the efficiency of support operations by automatically linking tickets to their respective devices and end users, making remediation time that much quicker.

Under the new platform, users can create tickets automatically when any of the platform‘s monitoring conditions are triggered and adjust ticket status, priority and severity based on behavior.

“It’s been asked quite a bit by our customers, both MSPs and corporate IT departments, that they want a single-pane experience where their users can file support tickets and remediate them without leaving the console,” Sferlazza told CRN.

Ninja Ticketing, the company’s platform, is currently in open beta and will be fully launched by the end of the year, he added.

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