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SaaS Alerts Adds Monitoring Capability To IT Glue Platform

‘I get up every single day super excited about helping MSPs catch bad guys,’ says Jim Lippie, CEO of cybersecurity startup SaaS Alerts. ‘The more value that they can demonstrate to their customers, the more revenue and growth that our partners gain.’

SaaS Alerts, the Wilmington, NC-based cybersecurity company built for MSPs to protect and monetize their customers’ business SaaS applications, released a capability in the IT Glue MSP documentation platform to monitor user behavior.

The IT documentation platform helps IT service providers operate a more efficient business. With the SaaS Alerts integration, IT Glue automatically alerts MSPs when unusual behavior occurs.

“When you think about what they put in IT Glue, it’s the network map for every single customer,” Jim Lippie, SaaS Alerts CEO, told CRN. “It’s the asset configuration for every single computer that they use, every server, it’s runbooks and the customer passwords of their customer environments. If someone were to get a hold of that information that wasn’t supposed to, it would be a very, very bad thing for an MSP.”

One of the things SaaS Alerts wants to be able to do is help IT Glue monitor who’s in that application doing what.

“We want to be able to alert if an employee is exporting a large amount of data from an application in short period of time,” he said.

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By having SaaS Alerts’ capability on IT Glue’s application, MSPs can now go to their customers and assure them they’re taking security seriously with a third-party monitoring tool that is looking at all user behavior inside popular applications.

“One of the big topics right now is supply chain attacks,” Lippie said. “Most MSPs right now are getting questions from their end customer about, ’How you can protect me? But also, how are you protecting yourself?’ MSPs themselves are actually bigger targets than their customers. So every sophisticated end-user company right now wants to know how the MSP is better securing themselves.“

There are 10,000 MSPs that use IT Glue today, Lippie said.

“Security is one of our top priorities and we’re excited about our integration with SaaS Alerts, which adds important third-party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community,” said Nadir Merchant, general manager of IT Glue, in a statement.

SaaS Alerts chose to monitor third-party MSP tools after several MSPs requested the capability due to their own concerns about the lack of visibility into applications.

“We were an early adopter of SaaS Alerts when it launched at the beginning of this year and have been impressed with the speed in which they have incorporated new features and we’re thrilled about the addition of IT Glue as a monitored application. We believe it solves a problem that has caused sleepless nights for me and other MSPs,” said a partner MSP, who wished not to be named, in a statement.

SaaS Alerts has also been growing “exponentially.” After its launch in January 2021, the company had 10 MSP partners and less than than 1,000 users. Today, it has 242 MSPs and more than 80,000 users, according to Lippie.

“And we’re not stopping at IT Glue,“ he said. “There are other tools out there in the RMM space and the PSA space that we’re also going to take on as well. This is the level of activity that MSPs want to be able to monitor.”

He said many MSPs ask him where they should start with their security stack.

“I always tell them, ‘Start with what they use the most and work backwards from there, ’”

he said.

“I get up every single day super excited about helping MSPs catch bad guys,” he added.

“The more value that they can demonstrate to their customers, the more revenue and growth that our partners gain.”






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