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WATCH: Continuum Discusses Key Points About New Offerings

Continuum’s Vice President of Product Fielder Hiss sheds light on what the new product announcements mean for MSPs in an interview with CRNtv.

Continuum Managed Services is making it easier for MSPs to succeed in the age of digital transformation. Here’s a recap of the top announcements made by the Boston-based managed services developer at its annual conference, Navigate 2018.

[Related: WATCH: Navigate 2018 Kicks Off With A Warning For MSPs]

At the top of the list, Continuum has introduced new Azure monitoring and backup capabilities. These new capabilities include the extension of remote monitoring and management in Azure cloud services, allowing providers to take advantage of the Continuum platform when working with clients leveraging Azure environments. And, on the backup and disaster recovery front, the introduction of backups for Azure instances ensures that providers can provide flexible, reliable and efficient BDR services for their end-clients at a time when data security is mission-critical.

“So what we’re trying to do as workloads transition to the cloud is allow our toolset to support the MSPs as they make that transition,” said Hiss. “We want to be able to let them decide what’s best for their clients and be agnostic of where the workload is and be able to deliver our services and capabilities there.”

[Related: WATCH: Cybercrime Requires A New Type Of MSP, Says Continuum CEO Michael George]

On the security front, Continuum unveiled compliance and cloud enhancements. The new Compliance Dashboard, part of Continuum Security’s Profile & Protect offering, provides MSPs with key views that enable MSPs to ensure their clients are compliant with critical regulations, starting with HIPAA, and provides easily consumable information to help clients quickly adhere to their audit and self-assessment requirements.

“A big part of security is obvious threats, but it’s also driven a lot by compliance and all the standards that exist out there,” said Hiss. “So we’re first releasing capabilities in and around how an environment is configured and protected with respect to the security measures that exist out inside of HIPAA. Our partners will be able to provide a report to clients, identifying any gaps or risks and be able to talk to them about the story they have with respect to HIPAA compliance.”

The last area of development centers around IT Management. To improve technician productivity, Continuum has rolled out new features with automation to make it easier for technicians to minimize their time-to-completion while improving their outcomes with customers.

For a full rundown of the announcements, watch CRNtv’s interview with Hiss included in this article.

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