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West Corp. Doubles Down On Video With INXPO Acquisition

The terms of the acquisition were not disclosed, but in a statement Omaha, Neb.-based West Corp. said it expects the deal to close in 30 days.

West Corp. announced Thursday that it’s buying webcasting and online events provider INXPO, which marks the company’s fifth acquisition this year.

The terms of the deal were not disclosed, but in a statement Omaha, Neb.-based West Corp. said it expects the purchase to close in 30 days. Neither company immediately returned emails or calls requesting comment.

West, No. 23 on the 2018 CRN Solution Provider 500, provides high quality voice and data services. INXPO is a secure and scalable video platform that has powered thousands of digital events, West Corp. said in a statement.

“Adding INXPO’s robust features to the existing West webcasting solution will create an industry-leading enterprise video communication platform, leveraging the best of both firms' managed webcast and online events,” West CEO and President John Shlonsky said in a statement. “We expect video to continue to be rapidly adopted by enterprises of all sizes to engage with customers, partners and employees in real-time and on demand. With the combination of West and INXPO, we are in an excellent position to reap the benefits of this industry’s growth.”

On its website, INXPO calls itself the leading enterprise video streaming platform, for creating TV-style event experiences, “enabling marketers, corporate communicators, and event managers, to extend their reach, drive engagement and increase revenue.”

West in June said that it engages over 65 million individuals around the world with IVR and SMS/text each month, exceeding more than 7.5 billion multi-channel transactions and 6 billion call minutes annually.

The company has been on a shopping spree since it named John Schlonsky CEO in November. Shlonsky’s career spans more than 25 years in the payments, technology and financial services industries, and includes stints at TSYS, TransFirst, and First Data Corp.

Last week, West closed on the acquisition of Flowroute, a software-centric service provider that supplies telecommunication services and technology for cloud-based products.

According to West, Flowroute offers a cloud-based communications platform that enables communication service providers, value-added resellers and enterprises to quickly and easily migrate premise-based communication systems to voice over internet protocol (VoIP).

In June, West acquired the assets of AVOKE from Waltham, Mass. defense contractor Raytheon Co. AVOKE, it says, provides true end-to-end call experience analytics, enhancing West’s comprehensive portfolio of voice, text and unified communication solutions.

“AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response systems and transfers,” West said in a statement at the time. AVOKE combines audio recordings, complete text transcription, IVR navigation and call data in a single web-based environment.

In April, the company announced that it had completed the acquisition of Nasdaq’s public relations and digital media for approximately $335 million.

In the deal, West Corp. got, GlobeNewswire: a global press release distribution platform and media contacts database with analytics, Web Hosting, Web Cast, Media Intelligence and Influencers Database.

In January, West acquired PhoneTree, a provider of automated appointment reminder services and patient communication software to physician practices, enterprise healthcare organizations and other niche vertical markets. PhoneTree was founded in 1989 and, according to West, has grown to serve thousands of customers. PhoneTree’s operations were integrated with West’s Interactive Services Healthcare business.

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