Google Cloud All-Star Onix Buys UJET Services To Boost AI CCaaS, Customer Service

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of directors.

Onix has acquired the services business of AI-powered contact center innovator UJET while also on-boarding Google veteran Lee Moore to its board of directors as the Google Cloud all-star partner boosts its AI chops within Google’s customer engagement and contact center markets.

“The customer engagement suite and customer service [are areas] where AI has immediate and tangible benefits, both on the customers’ efficiency side as well as a better customer experience,” Onix CEO Sanjay Singh told CRN.

With this purchase, the 16-time Google Cloud Partner of the Year award-winning company has the goal of becoming the world’s top partner for Google’s Customer Engagement AI Suite (CES).

UJET’s platform is built entirely on Google Cloud and integrated with Google’s CES to help enterprises transform customer experiences using generative AI.

Onix Plan To Drive Google CES And CCaaS With UJET

With UJET's professional services team now under Onix, Singh said his company gains massive expertise in deploying Google CES solutions globally, positioning itself to scale rapidly and drive transformative outcomes for some of the world’s most complex and high-volume contact centers.

“In many of our large customers, wherever there’s a call center and customer service touchpoint engagements, we see this helping us in a big way to win and help customers drive outcomes,” Onix’s CEO said.

Onix is integrating UJET's Contact-Center-as-a-Service (CCaaS) capabilities with its agentic AI solutions and Google Cloud Agentspace across more than 10 industries.

“Whether it be in the retail industry, health-care and life science industry, telecom, media, gaming industry, banking, finance and insurance industries—this is where we are driving AI adoption for customers using this tech,” he said.

The combined offering enables customers to deploy intelligent applications that drive higher ROI and lower TCO in customer service operations, improve the customer experience and accelerate broader AI enablement initiatives.

“Our solutions, IP and framework will be fine-tuned to enable this at scale,” said Singh.

Onix Appoints Google Cloud, Accenture Veteran Moore

New York-based Onix has also recently appointed former Google Cloud executive Moore to its board of directors.

Moore has decades of enterprise leadership experience working for Google Cloud and solution provider behemoth Accenture.

He was most recently a vice president at Google Cloud and global leader of Google Cloud Consulting, where he played a key role in scaling global partnerships and enabling customer success.

Singh said Moore’s expertise will boost Onix as it advances its AI-first service offerings, deepens client impact and expands global delivery capabilities.

“We are engaging in more and more very complex outcomes and execution programs with customers. We believe Lee—since he led Google Cloud’s professional services organization worldwide—will help us to provide better insight, guide us into the right areas to invest and guide us into what kind of complex engagements, maneuvering we need to do,” said Singh.

“We’ll leverage this experience across the world in primarily helping us do two things: scale and innovate,” he added.

Google Cloud’s $54 Billion Run Rate

Google Cloud recently reported its second-quarter 2025 financial results.

The Mountain View, Calif.-based company generated $13.6 billion in revenue during the quarter, representing a sales increase of 32 percent year over year.

Google Cloud now has a record annual run rate of $54 billion.

“Google’s results was a blow-out quarter from Google Cloud as they continue to outperform all the other hyperscalers in terms of growth rates, especially when it comes to the core workloads of data and artificial intelligence adoption in the market,” said Singh.